M Recruitment Ireland provided pay range
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Managing Director | M Luxury Hospitality, Household & Corporate Executive Search
M Recruitment is currently searching for a Rooms Division Manager for a 5* hotel in the Co. Clare region of Ireland.
Key Responsibilities
* Provide strategic direction and daily operational oversight for the Rooms Division, ensuring exceptional guest experiences and optimal departmental performance.
* Lead and inspire teams in the Front Office, Accommodation, and Maintenance, promoting a culture of excellence and accountability.
* Monitor and manage guest satisfaction metrics, responding to feedback and driving continuous improvement aligned with Forbes and brand standards.
* Assist with the successful implementation of Forbes Travel Guide standards and other external brand audit requirements.
* Develop, manage, and report on departmental budgets, forecasts, P&L, and CAPEX plans, ensuring cost effective and high quality operations.
* Drive labour productivity, optimise scheduling, and ensure efficient resource planning across departments.
* Lead and participate in the Executive Committee, contributing to broader hotel strategy and vision.
* Collaborate closely with Sales, F&B, Spa, Events, and Reservations to ensure a seamless guest experience across all touchpoints.
* Serve as an ambassador for the hotel’s brand and reputation, both internally and externally.
* Ensure all operations comply with health & safety, fire, and security standards.
Qualifications, Knowledge & Experience
* Bachelor’s degree in Hospitality Management or a related field is required.
* Minimum of 5 years of progressive leadership experience in the Rooms Division of a luxury hotel and or including at least 3 years proven experience as a Senior Front of House Manager in a high-end hospitality environment.
* Demonstrated leadership of Front Office, Accommodation, and Engineering/Maintenance teams within a luxury hotel setting.
* Strong working knowledge of Forbes Travel Guide audit standards, with direct experience in achieving and maintaining Forbes 5-Star service levels.
* Deep expertise in P&L management, CAPEX planning, and expense control aligned with occupancy and operational performance.
* Advanced proficiency in labour optimization, scheduling, and multifunctional team coordination.
* Strong working knowledge of hospitality technologies, including Property Management Systems (PMS), Reservation Systems, and Guest Relations Management (GRM) platforms.
* Fluent in spoken and written English, with a passion for delivering personalised and culturally relevant guest experiences.
Seniority level
Director
Employment type
Full-time
Job function
Management and Administrative
Industries
Hospitality
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