Company DescriptionH&L Horizon, based in Dublin, specializes in providing comprehensive immigration and relocation services within Ireland. We assist global clients with diverse visa matters, including short-term and long-term visas, citizenship applications, investment, and entrepreneurial immigration. Our services extend to settlement solutions, helping students and new immigrants integrate seamlessly into Irish society. With a dedicated team, we are committed to delivering reliable support to individuals and businesses navigating the Irish immigration system.Role DescriptionThis is a full-time, on-site role for an Immigration Assistant & Customer Service Representative based in Dublin. The role involves assisting with visa and immigration applications, providing customer service to clients, offering support throughout their immigration process, and helping ensure a smooth relocation experience. The candidate will address client inquiries in a professional manner, maintain accurate documentation, and provide Mandarin language support when required. Collaboration with internal teams and external agencies will also be a key aspect of the role.QualificationsStrong interpersonal skills to build positive client relationships and maintain a professional demeanorExperience in customer service, customer support, and a focus on delivering customer satisfactionExcellent verbal and written communication skills in both English and MandarinOrganizational skills and attention to detail, with the ability to manage multiple tasks efficientlyFamiliarity with immigration processes or prior experience in a similar role is a plusProficiency in Microsoft Office and other relevant computer applicationsFlexibility and adaptability to work in a fast-paced environment