Due to continued growth in our business, an exciting opportunity has arisen to join the IAM Agricultural Machinery team.IAM is one of Ireland's longest-established and most recognised independent importers and distributors of leading agricultural machinery brands. With over 60 years' experience in agriculture, we support farmers and contractors with a comprehensive range of machinery and professional aftersales support.The RoleThis is a technical / coordination role within our aftersales support team. The successful candidate will provide hands-on technical support while also coordinating communication between dealers, suppliers, and internal teams to ensure timely and effective resolution of technical and service-related issues.The role suits someone who enjoys working on machinery, supporting dealers, and keeping systems and communication organised.Key ResponsibilitiesTechnical & Field SupportProvide field-based and remote technical aftersales supportCarry out machine assembly and pre-delivery inspections (PDIs)Perform product installation and commissioning at customer sitesDeliver technical guidance and troubleshooting in person and by phoneSupport field-based technical and sales training initiativesCoordination & Dealer SupportAct as a key technical point of contact for dealersCoordinate resolution of technical issues with suppliers and internal teamsManage warranty and service support cases, ensuring accurate recordsConduct regular dealer visits to provide support and build relationshipsMaintain structured records of product issues and service activityPrepare and submit weekly reports on technical and dealer support activityGeneralParticipate in product and technical training (Ireland and internationally)Assist other areas of the business as requiredPerson SpecificationPractical, organised, and proactive with strong problem-solving skillsBackground or strong interest in agricultural machinery or farmingComfortable combining hands-on technical work with coordination and communicationExperience with warranty systems or service processes is an advantageAble to prioritise tasks and work independentlyStrong communication skills with dealers, suppliers, and colleaguesProficient in Microsoft Office (Outlook, Word, Excel)Flexible to travel nationally and occasionally internationallyFull, clean driver's licence requiredWhat We OfferOpportunity to join a respected and long-established Irish businessFriendly, professional, and supportive team environmentExtensive technical, product, customer service, and IT trainingCompetitive salary and expense reimbursementCompany vehicle and mobile phonePension scheme with income protection (after qualifying period)20 days annual leave, increasing with length of serviceOngoing technical and professional developmentApply To