**Job Title:** Senior Operations Manager
**Overview:** We are seeking a highly experienced and driven Senior Operations Manager to lead our high-performing team responsible for delivering back office and customer resolution services across credit card, loan, deposit, and current account products.
**Key Responsibilities:
* Lead and develop a team of managers and staff engaged in key back office and customer fulfilment activities, including direct debit setup and maintenance, handling of payment rejects, oversight of arrears management processes, and customer queries received via post.
* Drive operational excellence, ensuring all activities are completed within SLA and to the highest quality standards.
* Oversight of secure messaging processes and conversion of incomplete deposit/current account applications through AML, ID&V, and funding actions.
* Ensure full compliance with regulatory obligations, payment scheme requirements, and internal policies.
* Identify and mitigate risks across all operational processes.
**Requirements:**
* Strong understanding of payments processing and back-office financial operations.
* Experience with SEPA/Swift.
* Prior experience within an Irish bank desirable.
* Proven track record in leading and motivating operational teams.
* Deep knowledge of regulatory requirements in the financial services sector.
* Highly organised and detail-oriented with a strong control mindset.
* Results-driven with a strong sense of accountability and ownership.
* Able to translate strategic business goals into actionable team and individual targets.
* Strong analytical and decision-making skills.