About Northern Trust
Northern Trust is a globally recognized, award-winning financial institution with over 130 years of financial experience and more than 22,000 partners. We serve the world's most sophisticated clients using leading technology and exceptional service.
Job Description:
We are seeking a highly motivated and detail-oriented partner to join our Global Fund Order Placement (GFOP) operations team. The ideal candidate will possess strong technical abilities, exceptional attention to detail, and a collaborative mindset to effectively partner with client servicing teams and senior stakeholders.
Key Responsibilities:
* Complete assigned workload within Service Level Agreements (SLAs)
* Prioritize workload on a daily basis and manage work queues on a continuous basis
* Maintain high levels of operational efficiency by optimizing processes, reducing waste, and maximizing resource utilization
* Foster a culture of resilience by proactively identifying and mitigating risks, adapting to changing circumstances, and ensuring business stability
* Deliver and manage client expectations by communicating clearly and providing accurate resolutions to client queries
* Lead and drive the implementation of a customer satisfaction scorecard across the full suite of GFOP products and service offerings
Additional Responsibilities:
* Seek out non-value-added processes across GFOP and challenge the status quo by adapting a continuous improvement mindset
* Work with partners to implement process improvements throughout the year and lead change in an efficient and scalable manner
* Prepare and present at least one business case with an idea or opportunity found for process improvement which aligns with our scalability goal
* Complete all internal mandatory training courses in a timely manner and facilitate training sessions on a regular basis
* Create and maintain a database utilizing the suite of Microsoft 365 applications to house procedural documents and guides for all products across GFOP
Why Work with Us:
Northern Trust offers a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.
Benefits:
* Flexible work arrangements, including work from home options