You must be permitted to work in this country.
Minimum experience required: over 1 year.
Salary: Negotiable based on skills and experience.
Location: Sligo, IE.
Essential Qualifications: CIDESCO, ITEC.
Required Skills: Beauty Therapy Specialist, Deep Tissue Massage, Facial Specialist, Holistic Therapy Specialist, Hydrotherapy, Indian Head Massage, Maternity Massage, Stone Therapy, Swedish Massage.
Start date: Immediately.
Details
Duties will include: To ensure the delivery of a high standard of customer care and service is provided at all times in every area of the business in the Icon Spa.
Duties will also include:
* To ensure new staff have had adequate training to deliver the highest standard of customer service.
* To ensure the hygiene and cleanliness of the Spa area, treatment rooms, and implements that are required to perform treatments should all reach health and safety levels.
* Stock control, including the ordering of retail and salon products, should be carried out on regular occasions.
* Developing promotional opportunities to maximize the business potential.
* Rostering adequate levels of staff in conjunction with the manager.
* To liaise with the manager on a weekly basis with regard to any issues/incidents that may occur in the Spa.
* To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay from all departmental personnel.
* To assist in empowering, encouraging, and promoting employees to make on-the-spot guest satisfaction decisions.
* To assist in ensuring that all staff are trained and fully aware of 100% guest satisfaction and to implement agreed practices at all times.
* To ensure all guest queries are handled promptly and efficiently.
* To assist in ensuring all guest profiles are updated and maintained.
* To promote the Icon Spa, Life, and Time where possible.
* To assist in achieving complex and departmental goals in relation to mystery audits, customer comment cards, and to assist guests at all times.
* To report on all guest feedback to a Manager.
* To carry out Customer Relations Policy.
* To communicate our services and facilities to guests as required.
* To deal with any customer complaints in a professional manner and to notify management of these.
* To ensure that the guests' needs and requirements are met.
* To anticipate guests' needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
The Ideal Candidate
The ideal candidate will have the following:
* Must have previous experience.
* Must hold an ITEC, CIBTAC, or CIDESCO qualification and be qualified in both face and body treatments.
* Ability to work in a pressurized environment.
* Take pride in their appearance and keep up to date with the spa industry.
* Be enthusiastic, confident, and passionate about the beauty industry.
* Ensure all treatments are carried out to the highest possible standard.
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