You must be permitted to work in this country.
Minimum experience required: over 1 year.
Salary: Negotiable based on skills and experience.
Location: Sligo, IE
Essential Qualifications: CIDESCO, ITEC
Required Skills: Beauty Therapy Specialist, Deep Tissue Massage, Facial Specialist, Holistic Therapy Specialist, Hydrotherapy, Indian Head Massage, Maternity Massage, Stone Therapy, Swedish Massage
Start date: Immediately
Details
Duties will include:
* Ensuring a high standard of customer care and service in the Icon Spa.
* Providing adequate training for new staff to deliver excellent customer service.
* Maintaining hygiene and cleanliness of the Spa area, treatment rooms, and implements to meet health and safety standards.
* Regular stock control, including ordering retail and salon products.
* Developing promotional opportunities to maximize business potential.
* Rostering adequate staff levels in collaboration with the manager.
* Communicating weekly with the manager regarding issues or incidents in the Spa.
* Providing guests with a warm, friendly, courteous welcome and service throughout their visit.
* Encouraging staff to make on-the-spot guest satisfaction decisions.
* Training staff to ensure guest satisfaction and implementing best practices.
* Promptly and efficiently handling guest queries.
* Maintaining and updating guest profiles.
* Promoting the Icon Spa, Life, and Time services and facilities.
* Achieving departmental goals related to mystery audits and customer feedback.
* Reporting guest feedback to management.
* Implementing Customer Relations Policy.
* Communicating services and facilities to guests as required.
* Handling customer complaints professionally and notifying management.
* Meeting guests' needs and anticipating their requirements to enhance satisfaction.
Ideal Candidate
* Previous experience required.
* Qualified with ITEC, CIBTAC, or CIDESCO, in both face and body treatments.
* Ability to work under pressure.
* Maintain a professional appearance and stay updated with industry trends.
* Enthusiastic, confident, and passionate about the beauty industry.
* Ensure all treatments are of the highest standard.
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