Cloud Support Role Overview
A leading technology organization seeks a Cloud Support Engineer to deliver exceptional customer experiences through technical support and troubleshooting.
This full-time position involves working in a Tuesday to Saturday shift pattern with a combination of on-site and remote work arrangements.
Main Responsibilities:
1. To provide expert technical assistance via phone, email or other digital channels to resolve customer queries efficiently.
2. Collaborate closely with the development team to ensure seamless integration of cloud services and products.
3. Analyze complex problems using tools like Linux and Git, then document resolution steps for future reference.
The ideal candidate should have extensive experience in supporting customers, possess strong proficiency in Linux, Git and demonstrate excellent communication skills. Join us today!