Role Title:
Inside Sales Specialist
Business Area:
Sales
About This Role:
The Inside Sales Specialist will be directly responsible for 200 customers. This role also plays a vital role in ensuring smooth operations within the Sales Teams. This position is responsible for managing various aspects of sales support, including Accounts Receivable, Pricing, Pre-Sales support, Age Debt management, and Order Management. The ideal candidate is detail-oriented, customer-focused, and able to handle multiple priorities in a fast-paced environment.
Expectations From The Role:
Key Responsibilities:
Sales
* Communicate clearly and confidently with customers
* Creating relationships with customers
* Reliability for delivery and support for customers
* Create and manage customer orders ensuring accuracy and timely fulfilment.
* Communicate with sales directors regarding order status, delays, or issues.
* Address and resolve order-related discrepancies.
Pre-Sales Support
* Assist the sales directors with preparing proposals, presentations, pre-qualling lines and tender documentation.
* Provide detailed product information and assist in addressing customer queries during the sales process.
* Liaise with internal teams (e.g. Sales and Pricing, PreSales) to gather necessary resources for sales opportunities.
* Attending Customer meetings to ensure all relevant information is captured.
* Track and follow up on renewal of contracts and flag this internally to Sales prior to renewal dates.
Pricing
* Collaborate with sales and product teams to implement promotional pricing or changes to pricing structures.
* Prepare price quotes and proposals for customers, ensuring compliance with company policies.
* Analyse pricing data to identify trends and recommend pricing strategies
* Deal register, where applicable, and issue customer quotes.
Credit Management
* Proactively follow up with customers to ensure timely payments by supplying copy invoices and ensuring DD mandates correct and in place.
* Reconcile First Bill Reviews and resolve any discrepancies in collaboration with the Billing team.
* Support the resolution of billing disputes by coordinating between sales, customers, and billing teams.
* Regularly review aged debt reports and attend aged debt calls.
* Negotiate payment plans with customers, where necessary, to minimize overdue accounts.
* Issue credits where applicable and attend Credit Review Board Meetings.
Requirements:
* Strong understanding of Accounts Receivable, pricing structures, and order management processes.
* Proficiency in Microsoft Office Suite, especially Excel and Word and CRM systems (e.g., CRM Dynamics).
* Excellent organisational and multitasking abilities.
* Strong interpersonal and communication skills, with a customer-first mindset.
* Detail-oriented with ability to analyse data and provide actionable insights
* Proactive problem-solving and decision-making abilities.
* Ability to work independently as well as in a team environment.
Requirements For A Successful Application:
Requirements:
* Strong understanding of Accounts Receivable, pricing structures, and order management processes.
* Proficiency in Microsoft Office Suite, especially Excel and Word and CRM systems (e.g., CRM Dynamics).
* Excellent organisational and multitasking abilities.
* Strong interpersonal and communication skills, with a customer-first mindset.
* Detail-oriented with ability to analyse data and provide actionable insights
* Proactive problem-solving and decision-making abilities.
* Ability to work independently as well as in a team environment.
Key Performance Indicators:
* Margin OTE Target
* Reduction in Quote to Bill Timeline
* Reduction in the 90 days + Aged Debt
* Right first-time orders, bills and installation