This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team, you will have the opportunity to work closely with our personal and business customers.
Key Responsibilities:
* Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
* Manage the flow of customers to ensure their smooth passage through the Branch Migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
* Recording/updating of relevant customer information on in-house systems Handle all basic queries/problems and refer complaints as appropriate Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
You will be required to work as a part-time employee for a duration of 12 months, with hours of work from 11:45 to 16:00 daily.
What Makes You Stand Out:
* You have a consistent record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team
* Self-motivated with a passion to achieve goals and identify sales leads and referrals
* You have a curiosity for technology, and are an early adaptor of new technologies
About Our Team:
Our team purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers' lives.
Why Work with Us:
* We prioritise work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions
* Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports
* Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available
Key Competencies:
* Customer Focused - Self One Group, one team - Self Accountable - Self Manage Risk - Self Agile - Self