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Customer account manager - ireland - 6 month fixed term contract

Arklow
Temporary
Elavon Europe
Customer account manager
€60,000 - €80,000 a year
Posted: 10 October
Offer description

Overview

At U.S. Bank, we’re on a journey to do our best. Helping customers and businesses make better and smarter financial decisions, enabling communities to grow and succeed in the right ways. A career with U.S. Bank offers opportunities to discover what makes you thrive—try new things, learn new skills and excel from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon builds platforms and ecosystems to help over 1.5 million customers worldwide achieve their financial goals. From transaction processing to customer service, we drive innovation and launch new products, delivering tailored payment solutions powered by the latest technology. Join our team to partner with customers, communities, and colleagues to energize your career goals.

The following role is a six-month fixed-term contract.


Responsibilities

* Understand and sell the whole card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value-added solutions; upsell and cross-sell where appropriate.
* Maintain awareness of the business market, card payments industry, competitors, and internal activities to identify, consider, and close opportunities.
* Follow up with customers to ensure understanding of offerings or promotions presented.
* Sell a full range of merchant processing products and services; achieve monthly targets and KPIs set by the line manager.
* Provide accurate reports on daily, weekly, and monthly activity, including inbound and outbound calls; forecast revenue and in-year new business.
* Update CRM systems with the outcome and success of each customer communication.
* Serve as the escalation point for internal and external client issues.


Qualifications

* At least 2 years’ experience in a customer account management role in a sales-driven environment.
* Evidence of consistently hitting and overachieving revenue targets.
* Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business.
* Excellent time management and organizational skills.
* Proven ability to develop and maintain relationships at all levels of a company.
* Broad commercial and financial acumen with ability to negotiate logically and constructively.
* Influential and effective communicator (verbal, non-verbal, written) with strong interpersonal skills.
* Team player able to work and support colleagues across a multinational organization.
* Willingness to adapt to change and maintain effectiveness in a changing environment.
* Strong relationship-building and influencing skills.
* Leaving Certificate or equivalent as standard.


Competencies

* Drive for Results: Hold self and others accountable to consistently achieve meaningful results.
* Collaboration: Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
* Agility & Innovation: Move quickly to support a fast-paced team and business.
* Inclusion: Build a culture of equity and inclusion with diverse ideas and perspectives welcomed.
* Risk Management: Identify and manage risks in compliance with laws, rules, regulations, and company policy.
* Ethics and Trust: Maintain high ethical standards; act with honesty, integrity and authenticity; keep confidences and admit mistakes.

The statements describe the general nature and level of work and are not an exhaustive list of all responsibilities, duties, and skills.

The role offers a hybrid/flexible schedule with in-office expectations of 3 or more days per week and flexibility to work remotely on other days.

This role has been identified as a Controlled Function (CF 4) under the Central Bank of Ireland’s Individual Accountability Framework Act 2023. Accordingly, EFS must be satisfied that the role holder complies with fitness and probity/propriety standards. Applicants agree to permit EFS (or its agents) to conduct due diligence as needed to verify qualifications, experience, employment history, financial soundness, and other interests.

This position is not eligible for visa sponsorship.

If accommodations are needed during any portion of the application or hiring process, refer to our disability accommodations for applicants.


Benefits

We offer a fast-paced, diverse working environment with employees of many nationalities. We provide benefits to protect health and financial security, and invest in your career growth with resources to help you stretch and shine.

Posting may be closed earlier due to high volume of applicants.

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