Senior Business Solutions Specialist
We have an opening for a Senior Business Solutions Specialist role in our organization.
This position involves technical escalation, client engagement, and delivering complex projects for our customers.
Main Responsibilities:
* Technical Escalation: Serve as a high-level technical resource for issues escalated from Level 2 Consultants. Diagnose, troubleshoot, and resolve complex incidents in a timely manner, providing clear and accurate information to customers and stakeholders. Act as an escalation point for critical customer incidents, managing the resolution process from start to finish.
* Client Engagement: Act as the main point of contact for high-profile or time-sensitive escalations, providing timely updates and managing expectations with our customers. Communicate technical information to customers at varying technical skill levels, ensuring understanding and satisfaction with the resolution process.
* Project Delivery: Implementation of CRs in Dynamics 365 and Power Platform from scoping, documentation through to execution and delivery. Contribute towards project timeline planning for small projects alongside a project manager to ensure successful project outcomes.
* Technical Expertise & Innovation: Stay updated with the latest advancements in Dynamics 365 and Power Platform, bringing innovative ideas to the table. Develop reusable components and frameworks to accelerate project delivery and improve solution quality.
* Documentation & Compliance: Create and maintain comprehensive project documentation, including technical specifications, configuration guides, and user manuals. Ensure compliance with industry standards and internal methodologies.
* Continuous Improvement: Identify opportunities for process and solution improvements, and drive initiatives to implement them. Participate in internal knowledge-sharing sessions to contribute to the growth and development of the wider support practice.
Required Skills and Qualifications:
* Minimum 5+ years of experience in implementing and/or supporting Microsoft Dynamics 365 and Power Platform solutions.
* Demonstrated experience of supporting/implementing on-prem D365 solutions.
* Proficiency in Power Apps, Power Automate, and Dynamics 365.
* Mastery of Microsoft PL-200 and PL-400 certifications.
* Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
Benefits:
* Competitive salary.
* Opportunities for professional growth and development.
* A collaborative and dynamic work environment.