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Avoca operates in 13 stores across the country. After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland's most exciting retail stores, with a host of award-winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far.
Job Specification
Avoca Dunboyne are hiring a Senior Team Lead for our Retail section. The role of a Retail Team Lead is to support the wider management team, and to be a team lead for employees in your department when a manager is absent. To report to the Retail Manager and hold responsibility in the absence of said manager.
About the Role
The Senior Team Lead will be responsible for all of Avoca's Fashion, Ladies, Menswear, Beauty, Children's Wear, Homeware, CBK Retail Product, Dry Goods and Concessions offering in their store and additional retail requirements as they arise. Supporting the Retail Manager, the Senior Team Lead will lead the Retail Teams in all aspects of sales growth, margin attainment, income protection, stock control, cost control, customer service, training, and health and safety when required in the absence of the Retail Manager. The Senior Team Lead will ensure Avoca continues to lead the market in quality, choice, and variety of retail offerings.
This duty sheet outlines the main duties and responsibilities required in this position. It is not an exhaustive list and is subject to the instruction of your direct line manager or general manager, depending on the business needs.
Roles and Responsibilities
* Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
* Cash Management - Perform end-of-day cash and accurate lodgment reporting, safe counts, and cash drops. Correct use of Meridian to input cash/safe details.
* Staff training and development - Ensure all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety, etc.
* Order processing - Adhere to order schedules and processes, from both internal and external suppliers, creating POs, and maintaining excellent supplier relationships.
* Cycle count and stock management, variance reports, end-of-quarter/year counts, etc.
* TMS, future work planners, employee detail updates, and maintenance.
* Ensure the front line and all members of your team are fully trained, motivated, and efficient in their duties.
* Act as a brand guardian to ensure consistency across our offerings.
* Drive innovation, embrace change, and support the team in delivering new concepts.
* Ensure retail visual merchandising and displays align with Avoca brand standards.
* Collaborate with the Buying & Operational team to support category growth plans.
* Work with the Business Excellence team to optimize stock, labor, margin control, sales innovation, and cost management.
* Coordinate with our concession partners to meet Avoca's business requirements.
* Ensure full compliance with health & safety and food safety regulations throughout operations.
* Perform ad hoc duties as required by the business.
Qualifications and Skills:
* 5-10 years' experience in a high-end customer-facing retail business.
* Highly organized with the ability to multitask, prioritize, and meet tight deadlines.
* Strategic, commercial mindset with a clear vision and passion for retail.
* Proven track record of seeking responsibility.
* Excellent customer service skills - the ability to go "above and beyond".
* Creative and innovative thinking.
* Strong problem-solving skills.
* Teamwork champion.
* Timekeeping - adhere to sick leave and absence policies, using correct notification methods.
* Flexibility - willing to adapt to roster changes and cover shifts as needed, with prior notice whenever possible.
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