JobTitle:Key Account Manager (Embedded Talent Lead)
Location: Dublin Airport (On-site)Reporting to: Commercial Director
Excel Aviation is recruiting on behalf of a Dublin Airport-based client for a Dedicated Key Account Manager (Embedded Talent Lead) to support a busy, fast-moving operation.
Overview
This is a high-impact, client-facing role supporting a key a partnership within a fast-paced, operational aviation environment.
You will act as the primary relationship lead and single point of accountability for both account performance and recruitment delivery. The role blends key account management, stakeholder engagement, and embedded talent delivery, ensuring high service standards, audit-ready processes, and commercial performance.
Key Responsibilities
Account & Stakeholder Management
Manage and develop strong relationships with client stakeholders
Act as the main point of contact for all operational and commercial matters
Represent the voice of the customer internally, ensuring alignment across teams
Handle escalations and ensure timely resolution of client concerns
Recruitment & Service Delivery
Own end-to-end recruitment delivery in a high-volume, operational environment
Build and maintain strong candidate pipelines
Work closely with hiring managers to ensure efficient and consistent hiring processes
Oversee onboarding from offer stage through to Day 1 (contracts, compliance, inductions)
Performance & Commercial Management
Drive contract performance, service quality, and customer satisfaction
Monitor SLAs and ensure consistent delivery against agreed standards
Track key metrics including time-to-hire, pipeline health, and fulfilment rates
Support revenue growth and profitability with a strong focus on EBITDA
Operations & Continuous Improvement
Conduct regular performance reviews, site visits, and client presentations
Maintain visibility across all client operational sites and stations
Identify process improvements and implement best practices/automation
Ensure all processes are audit-ready (DAA/IAA compliance standards)
Reporting & Governance
Provide regular reporting on performance metrics, risks, and forecasting
Maintain accurate trackers and documentation for audit and compliance
Collaborate cross-functionally with operations, finance, HR, compliance, and IT
Requirements
Minimum 5 years' experience in account management, recruitment, sales, or commercial roles
Experience in aviation, catering, or complex operational environments (preferred)
Strong stakeholder management and relationship-building skills
Highly organised with excellent attention to detail
Commercially aware with strong analytical skills
Confident communicator, able to influence at all levels
Proactive, solutions-focused, and self-motivated
Strong MS Office skills (especially Excel, PowerPoint, Word)
Experience with ATS systems (e.g. Workable, Personio, Manatal) is an advantage
Compliance Requirement
As a regulated entity within the aviation industry, all successful candidates must complete a 5-year background check and Garda Vetting as part of the onboarding process.
Benefits
Company pension
On-site parking
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