Enso Recruitment are delighted to working alongside a leading provider of business software solutions across the UK and Ireland. Our client specialises in the delivery and support of enterprise resource planning (ERP) and are strengthening their Belfast team with a Client Services Support Analyst. As a Client Services Support Analyst, you will be the first point of contact for customers and end-users experiencing technical issues. You will provide essential support to ensure prompt and efficient resolution of software-related incidents and service requests. This role focuses on ERP & Microsoft systems, along with general software & financial application troubleshooting. Key Responsibilities Taking ownership of support issues and managing them through to closure using our Customer Support Portal Researching client queries, implementing fixes & documenting case resolution Managing and prioritizing support issues to meet Client expectations. Liaising directly with customers, regularly updating them on issue progress Working closely where necessary on issues with Development & Functional Consultants Applying accounting and business process knowledge gained to resolve clients queries. Developing and supporting strong Client relationship management Assisting Customer systems upgrades including installation and configuration of software Providing support & assistance internally to our colleagues on project implementation work Skills & Experience Essential: Strong Communication (written & verbal), listening and interpersonal skills. Positive attitude with a willingness to learn new skills and expand your knowledge of business applications. Ability to approach trouble shooting an issue in a sensible and structured way. Confidently work well both within a team and on your own initiative in a dynamic environment Excellent attention to detail and organisational skills A broad interest in IT combined with enjoying the challenge of analysing and resolving a range of business, accounting, and technical issues Comfortable liaising with people from all levels within an organisation. Highly Desired Skills: Experience working with any ERP systems such as Business Central (formerly Dynamics Nav), SAP, Oracle, Sage, or similar Good understanding of accountancy or financial practices and procedures. Excellent IT Skills including use of MS Office. Package Competitive Base Salary Hybrid working in Belfast Enhanced Pension Bonus Training and professional development Career progression opportunities within the support and consultancy teams To be considered for this position, please hit Apply Now, or contact Enso Recruitment for more details. Skills: ERP Microsoft Dynamics Business Central Finance Software