Job Description
We are seeking a highly skilled engineer to join our team. As a customer experience engineer, you will be responsible for providing exceptional support and troubleshooting enterprise-level applications and infrastructure.
This is a critical role that requires strong technical skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.
Responsibilities:
1. Track customer incidents with minimal oversight
2. Engage with strategic customers and partners to understand issues
3. Contribute to troubleshooting through diagnostics
4. Communicate progress and next steps to customers to reduce time taken to mitigate critical incidents
Tech Skills: Cloud technologies: Compute (Windows/Linux), Storage, Networking, Kubernetes
Required Qualifications: