Senior Retail Operations Manager
We are seeking a seasoned Senior Retail Operations Manager to lead our client's team and drive exceptional customer service, fresh food, and operational excellence.
Key Responsibilities:
* Oversee the efficient day-to-day running of the site.
* Deliver on sales, margin, waste, and KPI targets through effective management and strategic planning.
* Lead and develop the team through training, coaching, and performance reviews, fostering a culture of growth and improvement.
* Ensure compliance with health & safety regulations and all store standards by conducting regular audits and implementing corrective actions.
* Manage stock levels, merchandising, rostering, and cash control to maximize efficiency and minimize losses.
* Drive a culture of customer service excellence by empowering team members to make decisions and take ownership of customer experiences.
Requirements:
* 3+ years' experience in a retail management role, preferably in a senior or leadership capacity.
* Proven track record of success in driving sales growth, improving operational efficiency, and leading high-performing teams.
* Strong commercial awareness and KPI focus, with ability to analyze data and make informed decisions.
* Excellent communication and problem-solving skills, with ability to build strong relationships with team members, customers, and stakeholders.
* Thrives in a fast-paced environment and is adaptable to changing priorities and deadlines.