Hi,- we're CBRE Global Workplace Solutions We believe our working spaces should allow everyone to feel comfortable, productive and inspired in their working environment. Because when people feel inspired, great things happen. We're one team at the heart of the workplace providing Facility Services across EMEA for a prestigious global technology client. As we continue to grow, we are searching for unique, passionate, excited, vivacious people to join us in creating that sense of community, who will put the well-being of others at the forefront.Role Summary:As Technical Services Manager (Electrical)you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. You'll be an ambassador of a one team approach within the technical operations team, representing CBRE and our Client's brand. You are responsible for the day-to-day running of the Electrical Technical Services element of our facility management contract, providing technical support to the CBRE teams. You will manage the on-site technical team and various sub-contractors to deliver an exceptional service. You will be able to demonstrate financial control by operating within the client approved budget that you assist to develop. As Technical Services Manager from time to time you will also provide regional technical support to other locations to ensure knowledge sharing & standardised approaches to technical processes & activities are deployed. You will be customer focused, highly motivated, proactive and show great initiative to keep the Facilities running smoothly.Core Responsibilities:Quality, Health, Safety and Environment● It is the overall objective for all of our roles to participate in creating and enhancing our safetyculture● To support this you'll log quality hazards and ensure resulting actions are closed out. This helpsmake our spaces safer and improve the safety culture● You are accountable for the legislative compliance in relation to Health and Safety for all buildingoperations activities and ensure compliance with CBRE/Client policies and procedures● You value safety and will ensure all QHSE actions are remediated and closed within specifiedtimeframe for the technical services● You ensure adherence to CBRE safety culture, (including incident and accident reportingprocedures)● CBRE has deployed well developed and thorough QHSE Log books you are expected to Maintainthese as required and this is fundamental to your role● You manage all CBRE incident reporting and management process for your team● You are responsible for the Integrated Environmental Health and Safety Management Systems● You will embed a culture of safe working and compliance capturing RISE Behaviours● As a senior leader on the account you will actively engage with CBRE communications andencourages CBRE connection within your team● You will build strong relationships with CBRE and Client organisation● You are accountable for the management and coordination of the technical services auditsincluding compliance to CBRE processes and the remediation and closure of any audit actionOperations● You lead or contribute to team huddles and meetings where applicable● You ensure all specific facilities issues are logged and ensure remedial actions are completedproactively● You ensure ad hoc support requests are recorded within CBRE systems● You know that positive relationships with key stakeholders in CBRE & Client builds trust and youfoster this through clear articulation of technical challenges, processes and systems● Customer relationships are a key focus and you will seek to develop these by listening to andunderstanding your customer (internal and external); anticipating and providing solutions tocustomer needs; giving high priority to customer satisfaction● You are accountable for all technical services including fixed, planned, preventative and reactivemaintenance activities across their region● You ensure accurate information and data is available and provide narrative to monthlyoperational performance reports● You lead in the support, investigation and resolution of technical or system related problems● You understand the importance of the CMMS system (Maximo) and the dependence on accurateasset information as such you are responsible for the validation of asset registers, conditionevaluation and life cycle planning● You will work with colleagues to develop the regional approach to the management of spareparts ensuring minimum downtime attributable to lack of spare parts● Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's andSLA's for the region● All works should be measured as such you are responsible for the management of self performmaintenance tasks on the contract through the CMMS system● Champion the ongoing development of the CMMS system and ensure standard consistentworking practices allow for the further utilisation of functionality across the region whenavailable.● You actively seek data for improvement and utilise the information from the CMMS system toinform business decisions and produce reports for the client.People● You drive a culture of high motivation, recognition and engagement, ensuring all reports havedevelopment plans whilst actively encouraging training● Team success is of high importance to you and as such you seek to constantly motivateperformance and embed Performance Management cycle● You understand team development and strength areas and ensure opportunities for growth andsuccession planning, you coach team members using CBRE core training matrix as a guide● You provide management guidance and lead the team including overseeing the allocation ofwork, attendance and performance management to exceed the customers expectations andensure best practice prevails● You actively engage CBRE People team and ensure guidance is provided in all CBRE Peoplepolicies and processes● You liaise closely with Operations and the support teams ensuring recruitment and retention ofappropriate staff as requiredSupplier Management● You are accountable for the management of all technical services provided through subcontractors and ensure service delivery and service level agreements adherence in line withCBRE standards● You performance Manage sub-contract suppliers, driving continuous improvement (utilisationetc.) and record using the appropriate in country procurement tools● You are the escalation point for the management of critical supplier non conformance● You achieve excellent supplier performance through the completion and review of supplier auditsand performance, generating a strategy to ensure the client and account receive the bestsupport at all times● You define the site / regional supplier strategy, negotiating in alignment with the contract andAccount Sourcing strategy● You ensure CBRE appropriate suppliers process are being followedFinance● You are accountable for the Technical Services annual budget planning process● The technical services annual budget is yours. You own this and ensure maintenance and repairof the services is achieved within this budget● You contribute to monthly operating budget variance reports. Manage, monitor and advise onthe discretionary spending budget● You are constantly looking for improvement and utilise service provider benchmarking to achievethis● You solution the best delivery model for service provided and additional requirements / Variations● You are accountable for the management of the client spend approval process● You are accountable for the commercial process where third party works or materials arerequired on site. Obtain Quote > Request Spend > Issue PO > Communicate on invoicing, whereapplicable● Accurate billing is essential to achieve this you ensure timely invoicing of service costs from thirdparty suppliersProject and Programs● You recognise the benefits of a strong working relationship with CBRE Projects teams and youactively develop this at every opportunity, you are accountable for sign off of technical servicesin refurbishments, renovations, fit-outs and new buildings● As a trusted partner you consult with Client and CBRE Projects team during the formulation ofdesigns for new buildings and renovations● You and your teams oversee on site minor works projects● Your local teams are creative and smart. You champion local initiatives to the wider Region andshare best practice.● You encourage a culture of continuous improvement, driving the implementation of innovationsthat will create account success● You assist project teams on large scale refurbishments, fit-outs or new builds associated withcontractUndertake all other duties & tasks as reasonably requested by your line managerAdditional Responsibilities:The TSM will manage the Dublin portfolio with the current team to ensure resilience, sufficient technical expertise, significant and demonstrable, management experience.Areas of responsibilities for the Technical Services Manager:● Manage the Dublin campus Business as Usual (BAU), First & Last Day of Business (FDOB's/LDOB's)in addition to projects as assigned by our client.● To manage and maintain all IDF/MDF (Specialized Live Google Spaces) within all Googlebuildings.● Responsible for delivery of a detailed programme of preventative maintenance to ensure assetsare managed in line with warranty requirements and asset life is optimised.● To ensure effective risk management strategies are in place, recorded, actioned and reported asdirected in line with compliance procedures.