Job Title: Guest Experience Manager
This leading accommodation provider is seeking a highly skilled Guest Experience Manager to lead the reception, security and accommodation departments. The ideal candidate will have experience in managing high-volume settings and providing exceptional guest service.
About the Role:
The successful candidate will be responsible for ensuring the smooth daily operations of the front office, including ensuring top levels of guest service and interaction. They will also ensure all company standards and procedures are complied with, conduct regular walkrounds and report any faulty equipment or assets. Additionally, they will maintain a safe and clean environment for all guests and employees.
Key Responsibilities:
- Ensure seamless day-to-day operations of the front office, security and accommodation departments.
- Provide exceptional guest service and interaction, meeting and exceeding guest expectations.
- Ensure compliance with company standards and procedures at all times.
- Conduct regular walkrounds to identify and address any issues.
- Maintain a safe and clean environment for all guests and employees.
Requirements:
To be successful in this role, you will need:
- Minimum of two years' experience as a Front Office Supervisor/Manager/Duty Manager/Accommodation Supervisor in a large 3/4 star hotel.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
- Keen organizational skills with the ability to prioritize and multitask efficiently.
- Excellent problem-solving and decision-making skills.
- Strong communicator with fluent written and verbal English.
- Positive leadership style.
- Good Health and Safety/Fire/Emergency protocol knowledge.
- Good IT literacy.
What We Offer:
This role includes free parking, making it an attractive option for those looking to join our team.
How to Apply:
Send your CV to us today to find out more about this exciting opportunity.