****Please only apply for this role if you have the relevant experience outlined below****The roleThe Care Connect Group are currently recruiting a Regional Care Co-ordinator to join our team. This is a full-time permanent position based in Little Island, Cork.Duties of the role:Responsible for the growth hours in your area by managing new packages requests from the public and private sector.Upload carer rosters and client templates – week 1 / week 2Have complete oversight and accountability of rotas.Monitor client care calls including missed and late calls.Process new client referrals, handle documentation and records for both clients and care staff, and maintain up-to-date files and computer systemsComplete Timesheets daily and handling administrative dutiesAnalyse opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.Work closely with the Operations Team in your areaDemonstrate a high level of customer service while answering calls from Support Office, clients and carersBuilding the most effective external customer and stakeholder relationships in the South West region to maximise the businessPreparing effective management information to show the efficiency of runs and staff capacity on a weekly basis and ensure staff capacity levels are metPrepare weekly reports for management to outline efficiency and qualityPrepare daily (referrals), monthly, quarterly and annual reportsDemonstrate efficiency and quality of runs and staff capacityComplete on call log each day of concerns or issues and pass onto relevant on call personnelPrepare contingency plans, effective management of risk (adverse weather etc)Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordinglyBe willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding businessThe post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.The successful candidate should have:Possess a QQI Level 5 award in healthcare or other relevant area with at least 2 years' experience in a care environmentEffective leadership and management in growing business your businessEfficient use of IT systems (OneTouch CRM system beneficial)High level of customer service to calmly deescalate complaints and concerns.Successful relationship building and representing a business externally.Successful business development.A sense of commercial acumen and ambition.Strong organisational and communication skills with an excellent standard of EnglishWhat we offer:Competitive annual salaryPrivate healthcare contributionModern Cork office, casual dress code, and supportive work cultureRegular team events, social activities and recognition of successUp to 25 days holidays plus bank holidaysWedding leaveVolunteer leaveOpportunities for continual healthcare trainingA career pathway for progression within the companyInterested candidates should submit an updated CV.Please click the link below to apply, call Emma on or alternatively send an up-to-date CV