We are seeking a seasoned leader to oversee the day-to-day operations of our hotel.
The ideal candidate will have proven experience in hotel management, with a strong background in leadership and interpersonal skills.
They will be responsible for fostering a welcoming environment for guests, addressing feedback, and implementing improvements to enhance overall satisfaction.
A key aspect of this role is ensuring that all staff adhere to the Standard Operating Procedure (SOP) manual and hotel policy.
Key Responsibilities:
* Work closely with the management team to ensure smooth hotel operations
* Foster a culture of excellent service delivery
* Address guest feedback and implement improvements
* Ensure compliance with SOPs and hotel policies
Professional Requirements and Experience:
* Proven experience in hotel management or a related field
* Strong leadership and interpersonal skills
* Excellent organizational and multitasking abilities
* Knowledge of hotel operations, reservation systems, and customer service principles
Benefits:
* Free access to the Leisure Club
* Employee Assistance Programme
* Free Parking
* Free meals on Duty
* Discounts throughout the hotel
* Uniform provided
* Bike to Work Scheme
* Employee Referral Programme
This role requires a high level of professionalism, discretion, and integrity. If you possess these qualities and are looking for a challenging opportunity, we encourage you to apply.