Overview
Join to apply for the Senior Salesforce Engineer role at Intercom.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin lets businesses deliver always-on, impeccable customer service and transform customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, which provides AI-enhanced support for more complex or high-touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting a new standard for customer service. We push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What’s the opportunity?
We are looking for a Senior Salesforce Engineer to join Team Order (CPQ). In this role, you’ll work closely with team members on building a more robust and scalable Quote-to-Cash system. You’ll also have the chance to work on transformational change in how we do business at Intercom.
What will I be doing?
* Design scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system.
* Advise on and help execute transformational systems projects.
* Actively participate in maintaining a culture of quality and consistency.
* Execute projects within the remit of the team from inception to delivery.
* Create observability in Quote-to-Cash systems.
* Ensure Quote-to-Cash system health.
What skills do I need?
* Rapid development via AI tools
* Proven track record of implementing complex Salesforce CPQ solutions that meet business and scalability needs
* Solid understanding of VisualForce/Apex, Javascript, and Trigger framework patterns
* Experience with Git
* Comfortable finding, investigating, and solving large, vague problems
* Comfortable communicating with stakeholders to ensure project success
* Experience working on transformational projects with multiple stakeholders
* Salesforce certifications such as Salesforce Certified CPQ Specialist, Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent experience) are highly desirable
Bonus skills & attributes
* Experience with Snowflake/ SQL / DBT
* Development experience outside Salesforce (Ruby)
* Experience with Gearset or CI / CD
Benefits
* Competitive salary and equity in a fast-growing start-up
* We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
* Regular compensation reviews - we reward great work
* Pension scheme & match up to 4%
* Life assurance and comprehensive health and dental insurance for you and your dependents
* Flexible paid time off policy
* Paid maternity leave, and 6 weeks paternity leave for fathers
* Cycle-to-Work Scheme with secure bike storage
* MacBooks are standard; Windows available for certain roles when needed
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture. We avoid spending time on divisive subjects to foster a safe and cohesive work environment. Our policy is to not advocate on behalf of the company or our employees on social or political topics in internal or external communications. We respect personal opinion and expression on personal platforms and on personal time. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected basis under federal, state, or local law.
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