The RoleWest of Ireland - Contracts ManagerAPCOA Parking IrelandLocation:West of Ireland – Office Base Galway CityAbout UsAPCOA PARKING is a recognised leader in parking management services with a presence in 12countries across Europe, we manage approximately 1.5 million parking spaces at more than 9,500locations throughout Europe. APCOA’s international expertise and innovative experience is poweredby 5,500 employees.The focus of the RoleAn exciting opportunity has arisen for a Contracts Manager to join our team working in the West ofIreland, managing contracts in locations such as Galway city, Limerick, Ennis, Athlone. The holder ofthis position will be ultimately responsible for managing existing contracts to ensure performance andKPI’s are in line with business and client expectations.You will help and encourage the team to achieve financial results and consistently perform exceptionalcustomer service and exceed KPI standards.Client-focused management and outstanding customer service are key to succeeding in this role.What you'll doUnderstand and manage all aspects of the contract and be the first point of contact between thebusiness and the client.Client Management, As the first point of contact with the client you will be required to be flexibleand build a working relationship through clear, honest and open communication.Team Management, Leading, motivating and developing team members to achieve all goals andtargets.KPI Management, work with on-site Supervisors to ensure that we are meeting our obligationsunder the contract.Monitor and control all aspects of personnel management, including recruitment and selection,performance management, and ongoing learning and development.Work with Supervisors to effectively manage a team of on the ground Parking Attendants and amobile fleet of operators working across the West of Ireland ensuring the achievement of KPIsand client service deliverables.Use of system to analyse data, patterns and trends to ensure efficient operational managementof the vehicle fleet and teamReports: provide the business and clients scheduled reports as agreed as well as ad-hoc reports asrequested.Client Meetings: attend and contribute to client meetings. Communicate with the site supervisorany changes to the roster or working conditions agreed during the meetings.Budget Management, Control of contract budgets ensuring that contracts are effectively managed(operational and financial)Drive a culture of continuous improvement and efficiency within the organisation.Identify opportunities to maximise revenue, reduce costs, and/or improve operating procedures.Maintain and update company systems with up-to-date contact and activity detailsManage payroll and financial systems.Develop and present status reports, for example staff attendance, H&S Reports, KPI Reports etc.Actively work to expand contracts and add additional revenue streams to existing contracts.Contribute to corporate initiatives as required.What you'll bringExperience in Contract Management in a B2B Service or Facilities businessProven multi-disciplinary experience in operational, contract, commercial, and projectmanagement.Management exposure in a client facing role - minimum of 3+ years of multi-site contractmanagement experience, whilst managing a large team of people.Excellent communication skillsExperience in building relationships with clientsFlexibility and ability to travel sites across the West of Ireland when required,Must be fully computer literate, with good keyboard skills, and possess a good working knowledgeof Microsoft, including Word, PowerPoint, Excel, Outlook,Excellent attention to detail, planning and strong organisational skillsAble to plan and prioritise workload ensuring tight deadlines are met at all times across a range oftasks,Experience of brief taking, proposal preparation, client meetings and presentationsExperience of working in a similar role within the service or business to business sectorsSelf-motivated, confident and proactive. Needs to hit the ground runningProven ability to meet or exceed performance targets.What we’ll offer youAnnual Salary - €50,000Discretionary Annual Bonus - €4,000Car Allowance: €4,50022 Days annual leave + Bank HolidaysCompany Laptop & PhoneHealth InsurancePensionDeath in ServiceEmployee Assistance schemeThis is an excellent opportunity to join our dynamic and growing organisation, if you are interestedapply now
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