The role of the Lead generation and Sales & Retention (S&R) Support is to provide assistance and backup to the company’s sales teams, while providing a point of contact for both incoming and outgoing new business inquiries in an efficient and effective manner.This role has two aspects as follows:The first is focused on creating leads and generating business meetings for the sales team.The second is focused on retaining and managing existing customers who currently have less than ten vehicles from Drivalia on their fleet.This role combines existing and new business so the successful candidate must be driven and passionate about retaining, growing, marketing and selling to both existing and new customers. The candidate must have strong communication skills and a natural ability to form and nurture relationships with prospects and customers. A key objective is understanding and being able to present how Drivalia’s business solutions can help their businesses. In effect they need to become their customer’s trusted fleet advisor. This role is suited to someone who is self-motivated to achieve challenging but rewarding monthly business targets. We are looking for someone who can exploit their exceptional lead generation skills and client relationship management for successful results.Key Responsibilities:New Business (60% of the role)Generate new business leads by cold calling prospect companies, gathering and recording information regarding decision makers, number of vehicles, competitorsArrange New Business meetings for Sales TeamContinue to increase market awareness of Drivalia and products offered by contacting customers & prospects and promotion through social media channelsActively target prospects via email campaigns, amended and updated as requiredImplement New Business winsFirst in line for New Business calls and allocate accordinglySupport our New Business Team through social media channels, initiatives and campaignsPro-actively contact our customers within the Sales and Retention channel regarding the renewal of their vehicle and establish if additional vehicles are required for their businessManage contract extension’s, rewrites & novationsIdentify Rental Vehicle requirements & opportunitiesPreparation of quotes and as required by customers and prospectsChecking of credit limits and Prepare credit apps for existing and new businessCollaborate with other functions in relation to supply / lead-time on vehicles and Customer service queriesCoordinate with the S&R team to produce monthly reports on S&R wins, losses as detailed in S&R objectives. Prepare the monthly new business sales reposts in summary format.Attend product/manufacturer presentations/UpdatesAssist covering with annual leave for S&R as business requiresKey Requirements1 to 2 years’ experience in Lead generation / sales support role an advantageStrong communication skills (both verbally and written communication) externally, including an exceptional command of the English languageHave a professional telephone manner with the ability to build rapport while displaying active listening skillsExperience in using social media, such as Linkedin, Twitter, Facebook etc.Excellent organisational skills with numerical proficiency, ability to multi-task while maintaining strong attention to detail in a busy environmentA good work ethic with a positive, can-do attitude in your approach to workStrong collaboration skills working with other functions to ensure we deliver excellent customer serviceAbility to display complete professionalism at all timesExcellent computer skills and IT literacy – Salesforce MS Word, Excel, PowerPoint, etc.This is an excellent opportunity for an ambitious vibrant candidate who has an interest in working in a sales environment.
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