If you need support in completing the application or if you require a different format of this document, please get in touch with at with the subject line: "Application Support Request".Role: SaaS Application Support – PAS-XLocation: Donegal, Hybrid Duration: Fixed Term (12 months initially)Careers at TCS: It means moreTCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.Global Exposure – Work with leading enterprises across multiple industries, gaining insight into complex IT environments and global delivery models. Access to Cutting-Edge Technology – Be part of initiatives that leverage automation, AI-driven support, and advanced ITSM platforms, keeping you ahead in the tech landscape. Opportunities for Growth – Thrive in a large organization with structured career paths, leadership development programs, and the chance to influence operations at scale.The RoleThe Koerber PAS-X MES Application Support Analysts will provide day-to-day operational support for the PAS-X MES SaaS platform supporting one of our global leading Life Science and Healthcare manufacturing sites. The successful applicant will be joining a global team ensuring time-zone coverage, operational resilience, and effective coordination with site operations, IT, QA, and vendors within a regulated (GxP) environment.Your responsibilities: Application Support:Provide support for PAS-X MES across EU manufacturing sitesAct as first point of contact for MES incidents, alarms, and service requestsPerform incident triage, analysis, resolution, or escalation within agreed SLAsIncident & Problem Management:Log, manage, and resolve incidents using Pulse, Support deviation, investigation, and root cause analysis activities where requiredCoordinate with PAS-X vendor (L3) for product-level or complex issuesMaintain complete, accurate, and auditable ticket recordsChange, Release & Upgrade Support:Support PAS-X releases, patches, and upgrades under change procedural governance Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable)Support regression testing, cutover, and post-release hyper careManufacturing & MES Operations Support:Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflowsSupport integration points with SAP and Historian related systemsAssist sites during critical manufacturing windows where requiredGxP & Compliance Support:Operate in compliance with GxP, data integrity, and validation requirementsSupport audits, inspections, and compliance reviews as requiredEnsure all incidents and changes are documented for audit readinessStakeholder & Vendor Coordination:Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendorProvide regular status updates and participate in operational and governance callsKnowledge Management:Maintain MES support documentation, runbooks, and known error recordsSupport knowledge transfer and stabilization activities across regionsYour ProfileEssential skills/knowledge/experience:Ideally 5+ years of experience supporting MES platforms (KORBER PAS-X preferred)Hands-on experience with PAS-X MES in regulated manufacturing environmentsStrong understanding of EBR, shop-floor processes, and MES integrationsExperience supporting SaaS / platform-based MES solutionsStrong understanding of ITIL-based incident, problem, and change managementExperience working with EU manufacturing sites and QA teamsDesirable skills/knowledge/experience: Experience in pharma or life sciences manufacturingExposure to SAP, Historian, LIMS, and automation systemsExperience supporting PAS-X packaging and process linesExperience with ITSM tools such as ServiceNow or JiraRewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts as amended) and the Equal Status Acts as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: "Adjustment Request" or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offersThis is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests You can write to to report any fraudulent activity.Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.Join us and do more of what matters. Apply online now.