Technical Support Associate Role
This exciting role involves delivering exceptional technical support to customers in a fast-paced environment.
Key Responsibilities include:
* Providing professional and friendly customer service via phone and email communications.
* Analyzing customer complaints and resolving issues efficiently.
* Documenting customer inquiries using established procedures.
* Communicating resolution conclusions to customers through written reports and conversations.
* Reviewing and prioritizing group mailboxes to ensure all customer inquiries are actioned as per procedures.
* Resolving customer complaints within target timeframes.
* Evaluating opportunities to drive process improvements that enhance the customer experience.
Requirements for this position include:
* Minimum Qualifications: 3rd Level Certificate, Diploma or Degree in relevant discipline (e.g., Science, Engineering).
* Fluent German and English is essential for this role.
* Desirable: 1-year experience working in a medical/clinical environment or in customer-facing support roles, with excellent communication skills.