About WaystoneWaystone is a leading asset-servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion.About WaystoneWaystone is a leading asset-servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion.Summary: Reporting to the Business Systems Analyst Lead, the Business Analyst will be an integral part of the team’s success. The roles is part of a dedicated team of progressive professionals with extensive industry experience, focused on cultivating a positive culture, delivering high-quality work and championing digital and data transformation.The Business Analyst will play a hands‑on role working with internal stakeholders and the Enterprise Change Team. The role focuses on eliciting, analysing and translating business requirements into high‑quality user stories and functional specifications that support BAU, enhancements and strategic initiatives across the Salesforce platform.This dynamic individual applies their valuable experience in a fast-paced global organisation and is a key contributor to the digital and data landscape of this company, strengthening our business and clients’ experience.Essential Duties And ResponsibilitiesUtilise skills and experience in the areas of structured problem solving, business analysis, data analytics, design thinking, and lean process improvement to support performance excellence in the organisation.Elicit business requirements from stakeholders, based on project goals and objectives, supported by factual cost benefit analysis producing intelligent and strategic Business Cases for Executive level consideration.Collaborate inside project structures, as well as work independently, and engage directly with senior stakeholders to drive outcomes, including the facilitation of business interviews and workshops using proven techniques.Analyse end-to-end operational processes to identify automation and AI opportunities using structured prioritisation criteria.Redesign processes to be automation-ready, clearly separating deterministic steps, AI-enabled interpretation, and human judgement points.Assist and supervise team contributions and communications to ensure complete and holistic requirement coverage. Help ensure that requirements, considerations and process are fit for purpose, creating detailed business, functional, non-functional and operating model requirements, supporting the design, build, and test of changes and business readiness/training activities.Map full business processes, provide solution options & benefit analysis and implement solutions for digital and lean process optimization improvements.Manage and coordinate multiple phases of technical areas within a project and/or multiple small projects of moderate scope and sometimes complex assignments from business case development to project execution & transition to BAU.Support Rapid Deployment Pods (RDPs) through discovery, testing, and implementationApply proven design thinking standards and lean methodologies. Provide expertise and support on use of methods and tools.Act as a digital and AI change champion within Operations.Lead task planning, process/data analysis and modelling and/or logical database design with relational databases.Identify and assess risks to the success of a project and proactively communicate and mitigate them.Track activities against the project schedule and manage stakeholder involvement as appropriate.Be a digital and data change champion and handle training and digital adoption and build competency within the practice.RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ExperienceSignificant Business Analyst experience, ideally within the funds industry (preferred) or broader financial services industry, in highly regulated environments.Proven track record in the delivery of digital, automation, or operational transformation initiatives.Expertise in business analysis methodologies and awareness of new and emerging technologies.Excellent process mapping skills and worked on projects that have required process improvements, experienced in MS Visio.Strong applications/technology knowledge, building on specialist domain knowledge.Experience in applying problem-solving methodologies and tools to diagnose and solve operational problems.Experience working with low-code / no-code automation platforms.Proven ability in assuring project meets quality standards by providing guidance and developing procedures relating to product quality assurance, testing planning, creation and execution.Advanced data analytical skills and outstanding problem-solving capabilities, particularly with loosely defined structure and scope.Experience with delivering change projects for CRMs such as Salesforce.Familiarity with M365 Copilot and AI-assisted productivity toolsAwareness of Power Automate, n8n, or similar orchestration platformsDeep knowledge of core business operations developed through executing projects in areas like strategy, operating model design, lean process improvement, and both waterfall and agile digital transformation and delivery.Ability to work collaboratively in a team, and coach and support development of more junior colleagues.Demonstrable professional integrity and dedication to upholding the company’s high-quality standards and customer service focus.Proven adherence to legal and regulatory guidelines, and in-house policies and business ethics.Excellent written and verbal communication skills with the ability to communicate at both senior management and end user level.Must be highly motivated, self-driven, proactive and seek continuous learning opportunities.EducationThird level qualification, or equivalent work experienceCertified in Business Analysis, or equivalentCertified in Six Sigma, or equivalentProject management qualification and/or experience desirable
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