About the Company
ViClarity is an award-winning provider of governance, risk and compliance (GRC) management software solutions for highly regulated industries, such as healthcare, insurance and financial services. Organisations of all sizes utilize our GRC tools to enhance and automate their risk and compliance processes.
A technology-centric organisation with a legacy focus on making GRC easier, ViClarity serves organisations in multiple industries. ViClarity Europe was founded in 2008 and merged with U.S. based compliance consulting firm, PolicyWorks, LLC, in 2020. Today, we are one ViClarity, a global RegTech organisation headquartered in Tralee, Co Kerry and with US offices in Des Moines, Iowa.
About the Role
We are looking for an enthusiastic individual to join our modern and forward thinking business in our headquarters in Tralee, where we work a hybrid model of 4 days onsite and 1 day remote weekly. You will be joining the growing Customer Success team, becoming a centric part of the client interaction and improving client experience by:
* Being a primary contact to manage and retain existing client relations
* Responsible for developing and maintaining a high level of client satisfaction
* Responsible to assist Customer Success Team with growing portfolio of clients
* Providing ongoing support to all clients
Key Responsibilities:
* Coordinate the necessary activities needed to improve client satisfaction at all levels of each customer's organization
* Communicate effectively with clients at all levels of the organization
* Articulate and demonstrate the value we create is in alignment with the clients perceived value
* Ability to identify and provide solutions to customer queries and deliver honest answers
* Work in conjunction with the Customer Success, Support, Technical and Project Management teams and other internal teams to achieve successful outcomes with client accounts
* Develop relationships and ensure first-class customer service at all times
Qualifications/Experience
* Bachelor's Degree or over in Business, IT or other related area (desirable but not required)
* Prior experience in one or all the following: Customer Success, Customer Service or similar business-related fields is an advantage
* Business related work experience
* Proven experience in communication and problem solving
* Experience using Zoho or other CRMs is an advantage
Required Skills
* A positive approach to outbound communication and client contact
* Strong interpersonal skills including both proficient verbal, written and listening skills, with the ability to reassure
* Has an understanding of business processes and supporting technologies
* Outstanding communication, presentation, written and interpersonal skills
* Excellent organisational and time management skills
* Excellent telephone manner & email etiquette
Pay range and compensation package
- Competitive salary & benefits package
Equal Opportunity Statement
- ViClarity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.