Lead the technical architecture of our AI-native CRM that transforms systems-of-record into systems-of-action.About AhoyThe CRM industry is undergoing its most significant transformation in 25 years.While Salesforce and HubSpot retrofit AI onto legacy architectures, we're building the collaborative AI-native CRM from first principles. Ahoy transforms customer relationship management from static data storage into intelligent systems-of-action that autonomously execute workflows, surface insights, and amplify human capabilities.With the global CRM market growing to $144B by 2030 and AI in CRM expanding at 28% CAGR, we're positioned to capture a generational opportunity. We're building the platform that next-generation companies will use to outcompete enterprises stuck on legacy systems.The RoleAs our founding Backend Staff Engineer, you'll architect the technical foundation for an AI-native CRM that handles millions of customer interactions in real-time. You'll own critical backend infrastructure decisions that will scale from our first 10 customers to 10,000, while maintaining punchy latency for AI inference and workflow execution.This isn't about adding chatbots to existing CRM. You'll design distributed systems that enable multi-agent orchestration, build data pipelines that unify structured and unstructured customer data in real-time, and create the APIs that let customers build their own AI agents on our platform.Core ResponsibilitiesDesign and implement distributed backend systems handling up to 100K+ requests/second with 99.99% uptimeBuild event-driven architectures for real-time AI processing and workflow automationArchitect data infrastructure supporting both transactional workloads and model trainingCreate auto-scaling infrastructure that adjusts to customer demand without manual interventionAI InfrastructureImplement RAG (Retrieval-Augmented Generation) systems combining LLMs with customer knowledge basesDesign multi-agent orchestration systems enabling AI collaboration across sales, marketing, and supportCreate vector/graph/traditional databases for semantic search across millions of customer interactionsTechnical LeadershipMake critical technology decisions (languages, frameworks, cloud providers) that will define our stack for yearsEstablish engineering culture, practices, and standards from day oneMentor junior engineers as we scale the team from 2 to 50Interface directly with customers to understand requirements and translate them into technical solutionsTechnical Requirements8+ years backend engineering experience with distributed systems at scaleExpert-level proficiency at least one systems language (Python, Go, Rust, Java)Experience with cloud infrastructure (AWS/GCP/Azure) such as Kubernetes OrchestrationStrong background in API design (REST/GraphQL) and microservices architectureExperience with real-time data processing (Kafka, Redis, stream processing)Production experience with MySQL, PostgreSQL, MongoDB, or similar databases at scaleAI ExperienceBuilding production AI applications using OpenAI, Anthropic, or open-source LLMsImplementing RAG systems, vector databases (Pinecone, Weaviate), or semantic searchExperience with prompt engineering and LLM optimizationBonus SkillsFull-stack capabilities (React, TypeScript) for rapid prototypingPrevious experience at high-growth B2B SaaS companiesBackground in CRM, sales tools, or customer data platformsOpen-source contributions or technical writingWhat Makes You SuccessfulStartup velocity mindset: Ship in days not quarters, iterate based on customer feedbackSystems thinking: Balance immediate customer needs with long-term architectural decisionsTechnical excellence with pragmatism: Know when to build for scale vs. when to validate quicklyCustomer obsession: Excited to talk directly with users and translate needs into featuresOwnership mentality: Take responsibility for outcomes, not just code qualityLearning agility: Comfortable operating in ambiguity and learning new domains rapidlyEquity: Equity providedLocation: Hybrid/DublinOur Tech Stack (Evolving)Python, Django, PostgreSQL, Redis, Docker, AWS, OpenAI/Anthropic APIs, React, TypeScriptReady to build the future of CRM?Email your resume and a note about what excites you about AI-native systems to kevin@ahoy.ai
#J-18808-Ljbffr