Musgrave is one of Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across Ireland and Spain.
Every day, we feed one in three people in Ireland through 11 market-leading food and beverage brands, including SuperValu, Centra, Frank & Honest, and Musgrave MarketPlace.
We support thousands of retail and foodservice family businesses that live and work in the heart of their communities.
We are committed to becoming the most trusted and sustainable business in Ireland. We are making changes across the company to achieve this goal and aim to make a positive impact on the world. We also support our suppliers and customers to make a difference.
Musgrave Wholesale Partners is looking to recruit a Customer Service / Telesales Representative who can provide excellent customer service support and work cross-functionally in a busy environment.
The role's purpose is to ensure the timely delivery and accuracy of all customer orders while upselling and cross-selling upcoming promotions or new products to a large portfolio of existing customers.
This is a fast-paced role suited for someone with previous customer service experience and strong communication skills over the phone.
This position is initially office-based, with potential for a mix of office and remote working in the future.
The part-time hours are 2-6 pm, Monday to Friday, with weekend rotation.
Key Responsibilities:
* Act as the first point of contact for all customer inquiries.
* Process customer orders within agreed timeframes and issue relevant paperwork for sign-off.
* Support the Telesales Manager with key contract administration, including report collation and query resolution.
* Coordinate inter-company orders and liaise with other branches to ensure smooth service.
* Manage re-order processes, update systems regarding eliminated and inactive codes.
* Work daily with Re-Order, Operations, and Transport teams to resolve customer queries and complaints promptly.
- Minimum of 1 year of experience in a busy, customer-focused environment.
- Proficiency in PC packages, including MS Office and Excel.
- Strong commitment to delivering excellent customer service, with excellent communication and interpersonal skills.
- Ability to work independently and accurately, contributing to team goals.
- Experience working in a fast-paced environment with a varied workload.
- Leaving Certificate qualification.
Musgrave is an equal opportunities employer. Location: Dublin Ballymun 11.
We encourage applications from diverse candidates. Please inform us of any accommodations needed during the interview process to support your best participation.
#J-18808-Ljbffr