About this Opportunity
This is an exciting chance to be part of a dynamic team in a manufacturing company supplying products to the global food production sector.
As a Service Administrator, you will provide day-to-day support for the Service Department and ensure prompt and accurate customer service.
Main Responsibilities
1. Liaise with Engineers to meet customer needs
2. Issue quotes using SAP numbers stating price, delivery terms, payment terms, and quotation validity
3. Create project-specific spare parts packages
4. Process purchase orders from customers
5. Place orders with suppliers considering customer PO and warehouse demand
6. Prioritise orders for spare parts breakdowns
7. Verify items, prices, delivery dates, quantities, and supplier order confirmation
8. Prepare and send order confirmation to the customer with price, delivery dates, mode of shipment, payment, and delivery terms
9. Coordinate with suppliers, freight forwarders, accounts department, and customers to arrange shipments
10. Verify supplier invoices to ensure correct details are entered in SAP
11. Request invoices/credit notes from the accounts department
12. Arrange return and replacement of any defective items
13. Update prices and spare parts in the spares database system
14. Identify and escalate errors (quantity & value) to Line Manager
15. Support the Service Manager with other tasks/projects as required
16. Greet customers in a courteous and friendly manner
17. Ability to work with several customers at once while maintaining individual customer satisfaction
18. Manage telephone transactions quickly and courteously
19. Identify information that may complement the customer's purchase
20. Assist customers with identification of parts requirements and research items in manuals/drawings
Required Skills and Qualifications
* A strong personality for dealing with customers effectively
* An understanding of best practice within a spare parts department
* Strong time management, organisational, and record-keeping skills
* A self-motivated individual able to work unsupervised
* Proficient in Microsoft Office
* Proficient in SAP Business Package
* Fluent in English, good phone manner, and strong interpersonal skills
Benefits
We offer a supportive and collaborative working environment where individuals can grow and develop their careers.
If you are a motivated and organised individual with a passion for delivering excellent customer service, then we would like to hear from you.