Operations Management Role
We are seeking an experienced Operations Manager to lead our diverse portfolio of venues across Ireland. As a key strategic link between HQ and our venues, you will drive commercial outcomes, champion customer satisfaction, and inspire a team of General Managers.
Key Responsibilities:
* Lead & Develop: Inspire, mentor, and support a team of nine General Managers across Ireland.
* Drive Performance: Manage full P&L responsibilities, analyse data, and optimise revenue and cost structures.
* Ensure Consistency: Standardise operational excellence and customer experience across all venues.
* Strategic Execution: Translate company goals into location-level action plans and support implementation.
* Cross-Functional Liaison: Collaborate with Marketing, HR, Finance, and other departments to drive initiatives.
* Set KPIs & Monitor Results: Define key success metrics, conduct performance reviews, and provide clear feedback.
* Lead Projects: Oversee national projects such as refurbishments, tech rollouts, and new site openings.
Requirements:
* 5+ years experience in multi-site operations within retail, hospitality, leisure, or similar sectors.
* Proven ability to lead managers, deliver financial results, and scale best practices across locations.
* Strong command of P&L, KPI dashboards, budgeting, and commercial analysis.
* Must hold a full Irish driving licence and be willing to travel nationwide as role requires.
What's in it for You:
* Competitive salary and performance-based incentives.
* Opportunities for career progression in a rapidly expanding business.
* Learning budget and ongoing professional development.
* Supportive and forward-thinking leadership team.
* Dynamic work environment with a strong culture of collaboration and data-driven decision-making.