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The Purpose of the job is to act as part of the management team. The role of the Housing Manager is to lead and manage a staff team in the provision of the Housing Management and Maintenance service in your area of responsibility
What will you do:
* Manage the performance of staff by upholding best practice in human resourcing and performance management, and by complying with legal requirements in relation to employment/recruitment, supervision, health and safety and welfare, trainingand development
* Achieve strategic goals through ownership and leadership of the team, including ongoing exploration of opportunities to add value to job accomplishments.
* Ensure high levels of efficiency of staff through ongoing training, instruction, supervision and leadership.To effectively maintain, develop and staff performance, morale, and motivation
* Plan weekly/daily staff schedules and assignments.
* Coordinate maintenance schedules and assignments.
* Monitor performance, including KPIs, and administer action plans consistently, and on a timely basis with any issues arising, in line with organisational policy.
* Provide support to staff to encourage joint teamwork with Services staff and lead as an example in creating a harmonious environment.
* Ensure all administrative processes involving staff are handled on a timely basis (i.e., performance reviews, SoftWorks, payroll, time sheets, change of status forms, etc.).
* As part of the Focus Ireland management team, contribute and participate at management meetings and forums to support the strategic development of the organisation.
* Develop and manage annual budgets by forecasting requirements and analysing variances, data and trends.
* Maintain accurate records of all transactions and submit on timely basis (i.e., rents, damage reports, move-in/move-outs, etc.).
* Prepare annual budgets and income projections in a timely and accurate manner.
* Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
* Ensure that invoices are submitted to the Accounts Department for payment, handle petty cash and all funds.
* Administrative
* Prepare and/or implement procedures and systems to ensure orderly, efficient workflow.
* Confirm all properties and corresponding paperwork are completed and inputted into the Housing Management System (Affinity) accurately and on a timely basis.
* Ensure current resident files are properly maintained.
* Ensure all administrative paperwork is accurate, completed and submitted on a timely basis.
* Lead emergency team for all properties. Ensure proper response and handling of all emergencies with staff, residents, buildings, etc. within organisational policy to minimise liabilities (i.e., criminal activities, employee/resident injuries, fires, floods, freezes, etc.).
* Housing Management & Maintenance
* Ensure the organisation’s policies and procedures for housing management and maintenance are implemented, reviewed regularly and are fit for purpose.
* Investigate and respond to complaints in line with company policy and guidelines.
* Ensure compliance with the terms and conditions of the Tenancy Agreement.
* Proactively manage any breaches of obligation that may arise up to and including any necessary legislative proceedings.
* Proactively manage rent setting and rent collection, and ensure rent arrears are kept to an agreed minimum.
* Proactively manage rent arrears management procedures
* Maintain property appearance and ensure repairs are noted and completed on a timely basis.
* Ensure that void periods are kept to an agreed minimum.
* Liaise with contractors and property management companies where applicable
* Assure quality and quantity of all Focus Housing properties.
* Manage cyclical and planned maintenance
* Ensure that properties are inspected regularly and communicate any Service-related needs
* Ensure that all repair requests are recorded, categorised and completed within the required timespan.
* Health & Safety
* In conjunction with the manager, coordinate and review Health and Safety compliance across all sites.
* Lead staff by implementing a “safety first” principle.
* Participate as a Health & Safety Committee member.
* Participate in the annual delivery of training for Health & Safety Champions.
* Participate in the development and implementation of Health and Safety policies and procedures.
* Other
* Work within the framework of the overall objectives of Focus Ireland.
* Positively promote Focus Ireland in activities and conduct.
* Comply in full and adhere to all Focus Ireland policies including confidentiality, protection and access to records and to comply with the organisation’s electronic communications policy.
* Work with the Head of Housing and the Property & Housing Director to undertake all duties which may reasonably be assigned from time to time.
* To participate in relevant training and development courses as agreed with your manager.
* To participate in the Team in working together collaboratively.
* To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or Health & Safety Representative.
What you will need:
* Third level qualification in Housing Management and Maintenance, Property or in another relevant area.
* Practical experience and understanding of social housing and the part Focus Ireland plays in this area.
* Proven leadership capability, drive and ambition with the ability to take the initiative.
* Proven strong leadership capability with strong people management skills.
* 2-4 years relevant management experience
* Positive and proactive approach to dealing with diverse teams and functions.
* An understanding and/or experience of working with tenants who have experienced homelessness or been at risk of homelessness.
* Good commercial acumen and proven success in delivering objectives.
* Strong project management, budgeting and management skills.
* Excellent attention to detail.
* Possess a solution-focused attitude.
* Proficiency in MS Office, ie, Excel, Word and Outlook.
* A team player with excellent attention to detail.
* Be trustworthy and conduct the role with integrity
* Full clean driving licence and access to a vehicle
What You Will Get
* Based in Dublin.
* Competitive salary depending on experience.
* Autonomous working environment.
* Education policy.
* Generous annual leave entitlement.
* Employee Assistance Programme.
* Sick pay policy.
* Paid expenses.
* Additional staff benefits.
Focus Ireland is an equal opportunities employer
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Housing Programs and Non-profit Organizations
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