Overview
eir evo talent are currently seeking applicants for a Dynamics Functional Consultant. This is a permanent position located with our client in Dublin. This is a hybrid role, requiring 1 day per week onsite.
Our client is embarking on an ambitious, multi-year transformation program and is seeking a Dynamics CE Functional Specialist to join the team.
As the Functional Lead / Subject Matter Expert (SME) for the Dynamics Customer Service module, you will play a pivotal role in enhancing existing functionality and designing greenfield Dynamics Customer Service solutions. You'll work closely with technical teams, business stakeholders, and transformation leads to deliver scalable, innovative, and high-performing solutions that drive customer excellence.
This is an exciting opportunity to be part of a major enterprise transformation, helping shape the future of customer service operations across the organisation.
Key Responsibilities Functional Expertise
1. Act as the subject matter expert (SME) for the Dynamics Customer Service business application.
2. Apply expert knowledge of Customer Service business processes, including customer validation, service-level agreements (SLAs), and omni-channel operations.
3. Design and document business requirements, functional specifications, and solution design.
4. Configure and enhance Dynamics components, including: Tables, Views, and Forms
Business Process Flows
Security Roles
Workflows and Power Automate Flows
5. Maintain up-to-date knowledge of new Dynamics and Power Platform features.
6. (Desirable) Support or advise on Canvas Apps where applicable.
Project Responsibilities
7. Collaborate with the business analysis team to understand and refine requirements.
8. Provide functional leadership across multiple Agile project streams.
9. Ensure all solutions align with program objectives and architectural standards.
10. Report progress, risks, and updates to project and program stakeholders.
11. Prioritize and manage workload based on project timelines and business priorities.
Requirements
12. 5+ years' experience configuring and delivering Dynamics CE / Customer Service solutions.
13. Proven background in continuous improvement and optimization of D environments.
14. Strong understanding of Customer Service operations, including real-world challenges and success drivers.
15. Proficiency in the Power Platform, including Power Automate.
16. Experience working in a managed D environment.
17. Excellent communication and interpersonal skills, with the ability to engage technical and non-technical audiences.
18. Collaborative approach to working across cross-functional Agile teams.
19. Familiarity with project management methodologies and tools.
20. (Desirable) Exposure to omni-channel and self-service capabilities within Dynamics Customer Service.
For more information please apply here or contact Niall Moloney/ niall(dot)moloney(at)eirevo(dot)ie
Ref: EET