Were Hiring: Customer Loans Solutions Mortgage Associate (6-Month Contract) Location: Kilkenny |Organisation: Bank of Ireland (via CPL) Onsite, Monday- Friday 09:******:00 Are you detail-oriented, customer-focused, and interested in building experience within the banking and mortgage sector?
We are currently seeking aMortgage Associate to join theCustomer Loan Solutions (CLS) team, supporting customers experiencing mortgage payment difficulties and helping deliver sustainable solutions.
Key Responsibilities Provide administrative and operational support to Customer Loan Solutions teams Maintain accurate customer records, documentation, and case administration Support reporting, tracking, and oversight activities to meet regulatory and governance requirements Engage with customers through inbound and outbound calls when required, delivering clear and empathetic service Collaborate with internal teams to ensure efficient case management and positive customer outcomes Key Requirements Strong attention to detail and administrative accuracy Good business awareness and ability to interpret customer circumstances Proficiency inMicrosoft Excel (data tracking, reporting) andPowerPoint Ability to manage deadlines, KPIs, and competing priorities Resilience and professionalism when dealing with sensitive customer situations Proactive, adaptable, and team-oriented approach What We Offer Opportunity to gain valuable experience within theBank of Ireland mortgage operations environment Supportive and collaborative team culture Potential contract extension opportunities based on performance and business needs If you are motivated to develop your career in financial services while making a meaningful difference for customers, we would love to hear from you.