Preparation and guidance for delivery of our ROI new vehicle quoting, supporting the Sales team on all new business opportunities.
Responsible for efficient management of all ROI new vehicle orders and vehicle deliveries for both contract hire and rental stock.
Placing vehicle orders for ROI directly with our preferred supplier network.
Support preparation for funding proposals and gather all information required to support all applications.
Responsible for arranging all vehicle fit outs in time for delivery, as agreed by the sales and customer at time of order.
Communicate effectively with customers, their drivers and /or our sales team, regarding all customer requirements, vehicle renewals, grade lists, procedures and policies.
Carry out daily reviews of all outstanding orders in the order bank, continually executing next steps based on all vehicle ETAs.
Provide our NI office with sufficient paperwork and invoicing to support all new vehicle deal implementations for both contract hire and rental fleet.
Preparation of minutes for weekly meetings between NI and ROI office Maximise customer retention and growth by providing expert advice on vehicle choice grade list accuracy.
Management of all incoming customer queries, providing responses within agreed SLAs Ensure exceptional customer service delivery Track, review and analyse all feedback to develop strategies and process improvements.
Any other duties that may be provided by management from time to time.
Qualifications Good organisation and ability to multitask.
A good team player & can-do attitude.
Strong attention to detail and consistent accuracy.
Good knowledge of Microsoft Office Products.
An ability to demonstrate initiative in problem solving Reporting to the Head of Operations, the Sales Administration Executive is a valued member of the team.
With a variety of tasks, the Sales Administration Executive is primarily responsible for all ROI vehicle quoting, vehicle recommendations, arranging of vehicle fit outs, assigning appropriate funding, accurate deal preparation - through to the end process of all vehicle deliveries.
The role involves working alongside both sales and finance team, providing high quality and administrative support, working collaboratively across all aspects of sales administration, including our office in Northern Ireland (NI).
There is a key focus on product knowledge, quoting accuracy, er custom service excellence and pro-active process management based on our customers requirements.
You will work closely with our ROI fleet customers, their drivers, our preferred suppliers and our internal functions, in providing industry expertise for choice of vehicles, ordering vehicles through to vehicle delivery.
Skills: Office Admin Attention to detail Benefits: 22 Days annual leave Excellent training and coaching Life assurance