Job Summary:
We are seeking a highly experienced and skilled Airport Food Service Manager to lead our food operations team.
Key Responsibilities:
The successful candidate will be responsible for implementing our food vision and strategy across all airport service areas. Key aspects include:
* Leading, training, and motivating food teams to deliver exceptional guest experiences
* Maintaining high service standards and ensuring consistency across all food outlets
* Collaborating with food teams to review menus and maintain quality
* Developing and implementing standard operating procedures, service standards, and hygiene protocols
* Managing budgets, labour costs, forecasts, and stock control to optimize food revenue and profitability
* Working closely with the sales and marketing team to drive food revenue and growth
* Overseeing rostering in line with occupancy and revenue forecasts
* Ensuring compliance with health, safety, food hygiene, and licensing regulations
* Investigating and responding to guest feedback and complaints professionally
* Coordinating and executing food events and functions in line with budget and quality targets
* Liaising with suppliers and contractors to ensure value and quality
* Leading internal audits and maintaining documentation for regulatory compliance
* Assisting with duty management coverage when required
Requirements:
The ideal candidate will have:
* A minimum of 3 years post-graduate experience in a relevant position
* Experience in fast food environments and an advantage
* Operational experience in an airport environment is highly desirable
* Excellent people management skills, experience managing a team to deliver change
* Highly organized with proven project management skills
* Excellent stakeholder management and communication skills capable of dealing with and influencing colleagues and customers at every level
* Ability to work in a challenging environment both on own initiative and as part of a team, able to challenge stakeholders and hold them accountable when appropriate
* Sales driven and commercially focused
* Excellent presentation and communication skills
* Competent in working with all aspects of Microsoft Office Suite
* High attention to detail and ability to drive high performance standards
* Ability to work under pressure to hard deadlines and handle conflicting priorities
* Personal drive and enthusiasm to grow the business whilst seeking to create a world-class customer experience
* Excellent interpersonal skills and the ability to influence across all organisation levels
What We Offer:
Our company offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.