Job Title: Cloud Telephony Network Architect
This is an exciting opportunity for a skilled network engineer to join our team and contribute to the design, development, and maintenance of our cloud-based contact center platform. Our platform uses SIP protocol and VoIP technologies to provide scalable and resilient systems for businesses worldwide.
We are looking for a passionate and talented individual with hands-on experience in telecom network design, Linux/Unix environment, and automation scripting using Python, Bash, Shell, and/or Perl. The ideal candidate will have 4+ years of experience in major internet routing protocols, telecom network operations, and open-source VoIP systems like Asterisk, FreeSWITCH, Kamailio, SIPp, SER, etc.
Key Responsibilities:
* Conceptualize, design, build, deploy, and maintain Amazon Connect's next-generation telecom infrastructure.
* Provide telecom subject-matter expertise to drive key business and engineering decisions.
* Guide and mentor other engineers while collaborating with teams and partners to overcome challenges.
* Integrate new telephony providers to expand Amazon Connect's telecom capabilities and enhance customer experience.
* Work closely with automation teams to define tools that enable scalability at a higher volume.
* Develop and review documentation related to telecom network implementation, deployments, recurring issues, standard operating procedures, and knowledge transfer materials.
About the Team:
Our team is a diverse group of network, systems, and software engineers working together to make our telephony platform more efficient, scalable, and reliable. We value collaboration, customer obsession, problem-solving, and learning. If you enjoy working in a fast-paced environment and are passionate about delivering high-quality solutions, we would love to hear from you.
Required Skills and Qualifications:
* 4+ years of experience in major internet routing protocols.
* 4+ years of experience in a Linux/Unix environment.
* Bachelor's degree or 5+ years of relevant experience in a large scale environment.
* 4+ years hands-on experience in a telecom network design, focused in SIP protocol, VoIP technologies and telecom network operations.
* 1+ years of automation scripting using Python, Bash, Shell and/or Perl experience.
* Hands-on experience (4+ years) with open-source VoIP systems like Asterisk, FreeSWITCH, Kamailio, SIPp, SER, etc.
Benefits:
* A competitive salary package.
* Ongoing training and professional development opportunities.
* The chance to work with a talented team of professionals.
How to Apply:
Please submit your application, including your resume and a cover letter outlining your relevant skills and experience.