Investigate, troubleshoot, and drive our most sensitive complex escalations to resolution, spanning topics across Trust & Safety and member support Investigate bug and app functionality reports and work with Engineering to help them resolve issues Minimum of 2+ years in a similar role Basic knowledge of Zendesk Ability to understand and summarize complex cases quickly Outstanding analytical skills and excellent judgement Highly flexible and adaptable Ability to multitask, keep up with large volumes of emails in a fast-paced environment Outstanding time management and prioritization skills Quick learner Great teammate Tech savvy Strong attention to detail Passion for helping people Ability to use critical thinking and logic to isolate and resolve issues Bachelor degree or higher or equivalent