Network Development Engineer - Telecom, Amazon Connect
Job ID: 3120766 | Amazon Development Centre Ireland Limited
As part of the AWS Solutions organization, we have a vision to provide business applications that leverage Amazon’s unique experience and expertise. These applications are used by millions of companies worldwide to manage day-to-day operations. We accomplish this by accelerating our customers’ businesses through the delivery of intuitive and differentiated technology solutions that address enduring business challenges. We blend vision with curiosity and Amazon’s real‑world experience to build opinionated, turnkey solutions. Where customers prefer to buy rather than build, we become their trusted partner by offering solutions that are effortless to adopt and easy to use.
Amazon Connect is a highly disruptive cloud‑based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. It is the result of ten years of development that went into building the tools Amazon uses to provide its award‑winning customer service at massive scale and launching it as a publicly available AWS service. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS—including Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis—to provide a truly frustration‑free, easy‑to‑use, extensible, and natural customer experience. This technology is transforming the industry, reshaping how customers interact with businesses, and redefining how agents deliver service.
See our section in Andy Jassy 2020 re:Invent keynote: https://www.youtube.com/watch?v=xZ3k7Fd6_eU&t=7516s
We have a rapidly growing customer base and an exciting charter ahead, involving the resolution of highly complex engineering and algorithmic challenges. We are looking for a passionate and talented Network Development Engineer to innovate on the telecom infrastructure, fundamental to modern cloud‑based contact centers. This position represents a rare opportunity to be part of a fast‑growing business, shaping both technology and product development. You will play a crucial role in developing next‑generation telecom infrastructure, owning the design, and delivering scalable, resilient systems while maintaining a constant customer focus.
We are seeking a Telecom/VoIP Engineer with deep expertise in the SIP protocol, networking, and Linux/UNIX systems to support and expand Amazon Connect’s telecom infrastructure. Amazon Connect supports a large volume of concurrent customer calls and active agents using an internally developed SIP‑based call center platform. Our technology is unique because we build most of our own equipment. Therefore, we are looking for someone who is comfortable working under the hood of a SIP endpoint system (preferably with hands‑on experience) rather than simply configuring a commercial SIP product or handling basic operational tasks. You will join a diverse team of network, systems, and software engineers working to make our telephony platform more efficient, scalable, and reliable.
This team is a great fit for you if
* You enjoy working in a collaborative, inclusive environment where team members support each other toward a shared goal.
* You are customer‑obsessed, eager to work on a service that directly and indirectly impacts millions of users.
* You are passionate about solving real‑world customer problems.
* Your curiosity drives you to learn and take on new challenges.
* You want to have fun and surround yourself with highly talented engineers who tackle complex problems while maintaining a strong work‑life balance.
What you will do
* Conceptualize, design, build, deploy, and maintain Amazon Connect’s next‑generation telecom infrastructure.
* Provide telecom subject‑matter expertise to drive key business and engineering decisions.
* Guide and mentor other engineers while collaborating with teams and partners to overcome challenges.
* Integrate new telephony providers to expand Amazon Connect’s telecom capabilities and enhance customer experience.
* Work closely with automation teams to define tools that enable scalability at a higher volume.
* Develop and review documentation related to telecom network implementation, deployments, recurring issues, standard operating procedures, and knowledge transfer materials.
About the team
Learn more about Amazon Connect here. Media coverage on Amazon Connect:
* http://www.zdnet.com/article/how-the-abs-prepared-for-the-same-sex-marriage-survey-using-the-public-cloud/
* https://www.benzinga.com/analyst-ratings/analyst-color/17/03/9241888/how-amazons-connect-could-impact-twilio-zendesk-ringcent
* https://aws.amazon.com/blogs/aws/new-amazon-connect-and-amazon-lex-integration/
* https://techcrunch.com/2017/03/28/aws-amazon-connect/
Power of Amazon Connect: https://www.youtube.com/watch?v=9qky_E39-_I https://youtu.be/rSzDFJGw5vg
Basic Qualifications
* 4+ years of major internet routing protocols experience.
* 4+ years of working in a Linux/Unix environment.
* Bachelor’s degree or 5+ years of relevant experience in a large scale environment.
* 4+ years hands‑on experience in a telecom network design, focused in SIP protocol, VoIP technologies and telecom network operations.
Preferred Qualifications
* 1+ years of automation scripting using Python, Bash, Shell and/or Perl experience.
* Hands‑on experience (4+ years) with open‑source VoIP systems like Asterisk, FreeSWITCH, Kamailio, SIPp, SER, etc.
Equal Employment Opportunity
Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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