Drive Customer Success with Our Analytics Platform
As a Customer Success Advocate, you will play a critical role in ensuring the success of our class-leading analytics software within large enterprises. This is a highly collaborative, customer-facing position where you will deeply understand our platform, build tailored value propositions, and drive adoption.
This role requires masterful communication and relationship-building skills to engage stakeholders effectively via virtual video calls and in-person meetings. You will need to build trust, establish close connections, and effectively communicate complex ideas to diverse internal stakeholders across the organization.
Your mission is to advocate for customers' needs while championing the platform's capabilities. In addition to having impact on a great team, you'll also discover career opportunities you'd expect from an industry leader.
Key Responsibilities:
1. Communication and Engagement: Translate complex technical features and solutions into clear, compelling, and relatable messaging for both technical and non-technical audiences. Engage stakeholders effectively via virtual video calls and in-person meetings.
2. Customer Engagement and Advocacy: Develop a deep understanding of our analytics platform, its features, and capabilities. Engage with internal customers to understand their business needs, existing solutions, and opportunities for value creation. Educate customers on the platform's benefits, creating tailored value propositions that showcase its potential to augment or replace current tools.
3. Documentation and Knowledge Development: Create and maintain user documentation, including step-by-step guides, overviews, and FAQs. Continuously update documentation based on customer feedback and platform enhancements. Collaborate with the development team to feed and expand the platform's AI-driven support knowledge base.
4. Cross-Team Collaboration: Serve as the voice of the customer within internal teams, ensuring that customer success is at the forefront of development efforts. Partner with developers, product managers, and AI specialists to refine features, address challenges, and improve customer outcomes.
Requirements:
A Bachelor's degree in a relevant field (e.g., Business, Computer Science, Data Analytics, or similar) or equivalent experience. Proven experience in customer success, business analysis, product enablement, technical consulting, or a similar role. Outstanding communication skills, both verbal and written, with the ability to connect effectively through virtual platforms (e.g., video conferencing) and occasional in-person meetings. Experience working in large enterprises or within complex organizational structures is preferred. Familiarity with analytics tools, business intelligence platforms, or enterprise software solutions is also beneficial.
We offer a range of benefits, including:
- Comprehensive health insurance
- Retirement savings plan
- Paid time off
- Opportunities for professional growth and development