ABOUT THE ROLE
We’re looking for a Senior CSM and someone who thrives at the intersection of customer experience, operational performance, and data‑driven strategy. You’re here to own customer success from implementation through long‑term value delivery.
In this role, you’ll work with a number of high‑impact medium to large customers who are leading in the Irish fleet industry and your primary focus will be to understand their operations, define what success looks like, and ensure the CameraMatics platform is configured and adopted to deliver measurable results.
You’ll become the internal and external voice of success working cross‑functionally to design platform setups that solve real‑world problems and presenting data‑rich QBRs that clearly show performance improvement and ROI. We’re looking for someone to take our mid‑market customer experience to the next level. This role is designed not for someone who handles tickets or renewals, but for someone who owns the customer outcome.
WHAT YOU’LL BE DOING