Inbound account managerDepartment: SalesReports to: Dublin ManagerLocation: DublinHours of Work: Monday to Friday, 09:00am- 17:30pmContract type: PermanentJob PurposeTo work within the sales team and manage some of our selected accounts.The successful candidate will manage the customer expectation and communicate with the relevant departments within Westcoast to ensure that we deliver the best possible customer proposition and service levels.The Job RoleWorking with these accounts can be demanding – the teams work at a fast pace and are used to managing a busy workload. In this high-volume Inbound Sales role, you will manage day-to-day requirements from your account base to deliver increased revenue across the accounts.This is an opportunity for someone with strong administration and customer service skills, with the ability to work to targets and a drive to succeed in a fast-paced environment.The role provides an excellent opportunity for an individual to develop an understanding of the IT sector with particular emphasis on operations and supply chain.Key ResponsibilitiesBuild professional, strategic and productive business relationships with your account baseRespond to all quote requests, identifying opportunities to increase lines per quote and overall revenue and profitManage customer expectations around pricing, stock availability and lead timesManage the rollout of bill and hold agreements across your account baseManage and own customer pipeline, produce accurate weekly forecast reportsBe innovative by creating bespoke projects/services to solve partner challengesKeeping up-to-date and informed on all new products, services, and sales toolsWork with internal teams to seamlessly manage your account base to resolve issues and queries and provide excellent service levelsKey SkillsProactive, commercially minded individual with excellent communication skillsMotivated and proactive, able to work under pressure both independently and as part of a teamStrong interpersonal skills with an ability to develop strong business relationshipsAble to work effectively under pressure and with changing priorities and workloadExcellent attention to detailAdvanced Excel skillsExperience or knowledge of supply chain/logistics would be beneficialJob Type: PermanentPay: €35,000.00-€40,000.00 per yearBenefits:Company pensionOn-site parkingExperience:Sales administration: 2 years (preferred)Licence/Certification:Full Driving Licience (required)Work authorisation:Ireland (required)Work Location: In person