In Store
Store
Newbridge
Location
Newbridge, Kildare
Contract type
Permanent
Position type
Full Time
Salary
Competitive plus benefits
How We Hire
Everyone is welcome at M&S.
No exceptions.
It's your background, abilities and differences that make you, uniquely you.
And when you're part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Summary
Colleague Manager
All the details
At M&S, we're evolving faster than ever before.
As part of our transformation journey, we're reshaping the way we serve our customers, empower our colleagues, and deliver results.
We're moving at pace, driven by innovation, agility, and a steadfast focus on excellence.
If you're ready to lead with purpose, inspire teams, and make a real impact, this new role is your opportunity to be part of something extraordinary.
Lead and Inspire
Take full accountability for your direct reports, owning their end-to-end experience.
Mentor and develop your team to be their best, celebrating success and managing performance effectively.
Collaborate with the store leadership team to deliver shared objectives.
Role model the M&S behaviours and demonstrate flexibility as business priorities evolve.
Act on customer feedback with urgency to go above and beyond.
Empower teams to take ownership of Service, Selling, and Filling.
Create a great place to work by listening to and acting on colleague feedback.
Deliver with Excellence
Ensure the store trades safely and legally at all times.
Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks.
Implement launches, events, and campaigns flawlessly, right first time.
Drive accurate execution of all processes and guidelines in collaboration with your team.
Drive High Performance
Raise the bar through coaching and performance development.
Lead your team to deliver a consistent and exceptional customer experience.
Drive sales and contribution through consistent delivery of key inputs.
Demonstrate digital confidence across all platforms including Time & Attendance (T&A), MyHR, Teams, and PowerBI.
People Accountabilities
Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more.
Manage new starters through probation effectively.
Spot and develop talent to meet future succession needs.
Ensure duty of care calls and Returns to Work are completed promptly.
Conduct absence review meetings where applicable.
Complete 100% of check-ins, celebrating success and managing performance.
Ensure compliance learning is completed by all colleagues.
What's in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day.
We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special...
20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Competitive holiday entitlement with the potential to buy extra holiday days
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
A generous Defined Contribution Pension Scheme and Life Assurance.
Full maternity pay for 26 weeks.
WorkLife options, including 4-day working week or 9-day fortnight.
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
LI-Onsite #LI-MW1
Our Support
Mentorship
It's important to us that our new colleagues feel supported in their roles and can learn from each other.
That's why we offer mentorship through our buddy system.
Flexible working
We're a 24/7 business and our working patterns adapt to our customers' needs.
Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it's in the best interests of everyone.
Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Colleague Networks
We want you to feel supported, no matter what.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
How to Apply
Here's what to expect at each stage of the application process.
This can change depending on the role you've applied to.
If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We'll invite you to take part in an online assessment.
This could be before or after your interview.
In-person assessment centre
We'll invite you to an in-person assessment centre or an interview.
This process may differ depending on the role you've applied to.
Decision
After we've decided, we'll be in touch.
If you've been successful, we'll officially invite you to join the team and let you know the next steps.