Description
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers.
We're looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.
The team's schedule is organized in shifts and weekends to accommodate Amazon´s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not ok until after the training period, therefore flexibility is required.
Key job responsibilities
As part of your role, you will have the opportunity to:
* Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customer's, or merchants.
* Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.
* Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
* Consistently achieve/exceed weekly productivity and quality standards.
About The Team
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and
builds the software systems, risk models and operational processes that minimize risk and maximize trust in
Basic Qualifications
* Experience in English-language communication skills, both written and verbal
* Experience with Microsoft Office including Outlook, Word, and Excel
* Experience in Turkish-language communication skills, both written and verbal
Preferred Qualifications
* Experience working in risk/fraud analysis or in compliance organizations
* Experience managing multiple projects, prioritizing, planning, and managing time
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o Previous work experience in a customer service/retail environment
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o Experience in insurance, finance, data analysis, research, translation or training
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o Self-disciplined, diligent, proactive and detail oriented
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o Excellent problem-solving skills
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o Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company
- Amazon Ireland Support Services Limited - A94
Job ID: A3129101