Director, Operations
SS&C Technologies
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid‑market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know Us
Responsible for the provision of administration services to clients to meet service level requirements, in line with contractual and regulatory requirements and taking into account best practice.
Drive strategy to deliver success
Delivering exceptional service to clients that is consistent, reliable, and trusted. A culture of continuous improvement, where we refine, innovate, and adapt to evolving needs.
Operations that are control and client-focused, embedding compliance and trust at the heart of everything.
A Global Target Operating Model where people, processes, and technology are aligned across regions for consistency and scalability.
Growth through expansion into new markets.
Greater operational efficiency and cost savings delivered through automation, AI, and offshoring.
Revenue generation built on strong foundations, enabling SS&C to deliver great value to our clients.
What You Will Get To Do
Drive headcount, cost and Risk efficiencies across Operations
Oversee operations and service delivery of FCP, Registration and Settlement functions
Ensure there is strong control framework in place with a focus on continuous improvement
Ensure accountable functions meet and exceed client expectations in line with regulatory requirements and corporate objectives
Support new business requirements for new and existing clients and identify opportunities for revenue generating or risk reduction
Maintain strong relationships with Clients working in partnership with the Client Service team ensuring we meet client BAU and ad‑hoc needs
Ensure effective communication and collaboration across operations and the organisation
Drive investigation and resolution of operational issues ensuring action taken to prevent occurrence, restoring confidence and enhancing or establishing best practice
Ensure CASS audit findings are resolved to prevent re‑occurrence
Act as an escalation point for client, direct reports and operational teams
Oversee compliance and risk in Operations and act to ensure standards remain high
Ensure AML Control framework is robust and escalations of risk are reported via the MLRO
Ensure departmental risk registers remain accurate and up to date
What You Will Bring
Financial Services industry experience in a senior management position
Experience in an outsourcing environment and managing TPA clients
Experience in managing individuals and large teams
In depth knowledge of investment products; ISA, Unit Trust, OEIC, Investment Trusts and SICAVs, Wealth, L&P
Understanding and knowledge of compliance function, regulatory environment and regulatory requirements including the FCA, HMRC, relevant UK and SS&C standards and policies
Excellent knowledge of the CASS regulations
Excellent knowledge of AML regulations
General knowledge of all regulations
Why You Will Love It Here
Flexibility: Hybrid Work Model
Your Future: Professional Development Reimbursement including access to SS&C University
Work/Life Balance: Competitive holiday scheme
Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands‑On, Team‑Customised throughout your career
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It’s important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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