We are seeking an experienced and dynamic professional to lead our payroll team, enhance our service offering, and ensure exceptional client experience. This role is pivotal in supporting our growth strategy as we scale operations and expand our client base.
Key Responsibilities:
* Manage, mentor, and develop a growing payroll team to ensure high performance and engagement.
* Implement training programs and career development plans for team members.
* Foster a collaborative and client-focused culture within the team.
----------------------------------- SERVICE DELIVERY & PROCESS IMPROVEMENT, Manage end-to-end payroll processing for multiple clients, ensuring accuracy, compliance, AND timeliness. Develop And refine payroll processes systems AND controls TO improve efficiency AND scalability STAY updated on legislative changes AND Ensure compliance with all relevant regulations.
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CUSTOMER ENGAGEMENT & RELATIONSHIP MANAGEMENT
This professional will own THE relationship AND customer success of the PAYROLL CLIENTS ATTEND Client meetings to understand needs resolve queries PROVIDE expert Payroll advice ACT as A trusted advisor TO clients ENSURING Service excellence identify opportunities FOR additional value Support The Onboarding OF new Clients MANAGE transitions smoothly STRATEGIC CONTRIBUTION COLLABORATE with senior leadership TO shape expand THE pay-roll SERVICE OFFERING Contribute To business development initiatives by Providing technical expertise DURING proposals pitches MONITOR industry trends recommend INNOVATIVE solutions MAINTAIN A competitive advantage],