Join to apply for the Customer Service Officer role at humm group
Join to apply for the Customer Service Officer role at humm group
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We Dream. We Design. We Deliver.
Join hummgroup, one of Australasia's most successful and enduring non-bank financial services institutions. We specialise in fast, easy finance with a market-leading range of business asset finance, credit cards and point of sale payment plan solutions designed around the core needs of today's businesses and retail consumers. Come join our team and be a part of our next chapter of innovation and growth.
What's so exciting about this role?
This is a hybrid role responsible for the delivery of Customer Service through our support centre. Our Business is open to support our retailers 7 days a week 363 days a year, so you may be required to work weekends or Public Holidays.
What Does An Average Day Look Like?
No day is average at humm but here's an idea of what you can expect to do in this role:
* Manage customer queries / payments by phone, email and live chat.
* Carry out pre-screening assessment of customer applications.
* Provide administration support for day-to-day operations as required.
* Support Senior Accounts Officers in managing early-stage arrears through outbound calls for payment.
* Identify account administration problems and escalate/resolve issues in a timely manner, leveraging all available resources.
* Early identification of fraudulent account activity. Provide detailed analysis regarding your concerns to the Credit Risk team on a monthly basis.
Who will thrive in this role?
You are customer obsessed and want to make a difference in their lives. You thrive in a fast-paced environment and are not afraid to challenge the status quo.
We're also looking for someone who brings:
* Experience in a customer support/collections role with proven achievement in delivering to targets.
* Familiarity with Salesforce, Stripe or other CRM systems
* Proficiency in Microsoft Teams/MS Office
* Highly motivated, energetic, and adaptable to change in a fast-moving environment with excellent negotiating skills.
* Committed to achieving the highest standards of customer support.
* An open communicator who can build and maintain very high levels of call quality and professionalism which uses appropriate language to influence and persuade, actively listen and check for understanding.
* Inquisitive by nature and willing to ask insightful questions to ensure they fully understand customer needs.
Working at hummgroup
We embrace flexible working arrangements, ensuring a genuine work-life balance and a fun, vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team through our behaviours Leadership - Accountability - Collaboration - Commerciality.
We invite candidates of all gender expressions, ethnicities, ages, and other culturally diverse groups to apply. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and welcoming and supportive environment where all our people can thrive.
If this sounds like the opportunity, you have been looking for then apply today!
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Telephone Call Centers
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