About the Role This role reports directly to the Deputy Ombudsman.
The successful candidate will provide high-level, confidential administrative and strategic support to the Deputy, ensuring smooth operations and effective stakeholder engagement.
Responsibilities will include managing complex tasks, supporting the adjudication of complaints, conducting data analysis, and driving process improvements.
The role requires strong organisational skills, sound judgment, and the ability to think strategically while maintaining a focus on efficiency and results.
Key Responsibilities: Provide?high-level, confidential administrative and project support?to the Deputy Ombudsman.?? Support the?Deputy?Ombudsmans?internal and external engagements, including attending meetings, drafting correspondence, and preparing presentations.?? Assist?with?data analysis, project tracking, and driving deliverables to completion.?? Support the?Deputy?Ombudsmans?complaint adjudication process?by reviewing documentation and?analysing?issues.?? Design and implement processes?to create efficiencies and?eliminate?roadblocks.?? Manage administrative tasks such as?inbox management, communications, and calendar coordination.?? Proactively?anticipate?and address requirements?to ensure smooth operations.?? Act as a?gatekeeper, resolving or redirecting issues that do not require the?Deputy?Ombudsmans attention.?? Serve as a?trusted adviser, providing meaningful input and feedback.?? Undertake?other tasks as required?by the?Deputy?Ombudsman.?? Essential Criteria: Candidates must demonstrate, by reference to specific achievements in their career to date, that they possess the necessary experience, skills, knowledge and competencies as required for the role of Higher Executive Officer as identified by the Public Appointments Service Higher Executive Officer level as listed below:??? Team Leadership Judgement, Analysis and Decision Making??? Management and Delivery of Results??? Interpersonal & Communication Skills??? Specialist Knowledge,?Expertise?and Self Development?? Drive and Commitment to Public Service Values??? Personal Qualities Required In order to be effective in the role of Strategic Assistant (Higher Executive Officer) in the FSPO, the successful candidate should be: Extremely organized with strong attention to detail.??? A strategic thinker with sound judgement.??? Comfortable with?data?analysis?and evidence-based decision-making.??? A relationship builder and an effective communicator (written and verbal).??? Enthusiastic about?building?processes?to support efficiency and assurance.??? Consistent in demonstrating a?strong delivery?focus?and commitment to results.??? Discreet,?calm?and trustworthy, with a clear sense of the role and key support needs of the Deputy Ombudsman.??? Essential Requirements: Candidates must demonstrate: Education: A recognised qualification (Level 7 or higher) Experience:???? At least?three yearsprofessional experience?in one or more of the following:???? Executive support at senior leadership level.??? Project management and process improvement.?? Data analysis and reporting.??? Complaints handling or regulatory environments.??? Experience in at least one of:??? Managing complex tasks and priorities.??? Working collaboratively with senior management.??? Leading or contributing to process design and delivery.??? ?? Skills:???? Strong verbal and written communication skills.??? Excellent attention to detail.??? Ability to manage sensitive information with discretion.??? Proficiency?in Microsoft Office Suite and data analysis tools.??? Desirable Criteria: In addition to the essential requirements, it would be a decided advantage for candidates to demonstrate one or both of the following:? Experience in a legal executive role or within an Ombudsman Scheme.
Familiarity with complaints handling or regulatory frameworks.??? How to Apply: Completed application forms must be uploaded via the Conscia Talent website no later than 5pm (Irish time) on Friday 24th April 2026.
Applications will not be accepted by any other method, nor if received after the closing date.
CV's will not be considered.
If you have any queries about the role, please contact Conscia Talent.
Skills: Communication (written and verbal) Attention to detail Information Management Microsoft Data Analysis Benefits: Work From Home