Operations Manager – INET
We at Force Recruitment are delighted to be partnering exclusively with INET as they appoint an Operations Manager to support their next phase of growth.
About INET
INET has spent years building a trusted managed service provider that Irish SMEs rely on to keep their technology running day to day. They’re not a startup; they’re an established team with real clients, real systems, and a clear direction. They’re at a point in their growth where the way they run their operations needs to match the quality of the service they deliver.
Opportunity
This is a senior, hands‑on leadership role, not a support function. You’ll take real ownership of how INET delivers, how the teams work, and how the business runs behind the scenes. Working alongside the Service Desk Manager, you’ll shape the processes that keep Engineers effective and be a key voice in how they scale. The role is ideal for someone who takes pride in getting things right and doesn’t need to be chased to make it happen. They run the business on EOS (Entrepreneurial Operating System), a practical framework that gives every team member shared clarity on how they plan, prioritise, and hold each other accountable.
What You'll Own
Day‑to‑day operations: running internal office functions, driving efficiency, and keeping the whole team moving smoothly.
Service delivery: working with service desk managers to protect SLAs and support project delivery across the business.
Process improvement: mapping how things work today, finding the friction, and building better workflows that stick.
People & scheduling: HR administration, onboarding, team scheduling, and keeping Engineers set up to do their best work.
Compliance & vendors: managing vendor relationships, software licences, and staying sharp on GDPR, H&S, and operational standards.
Metrics & performance: owning KPIs, SLAs, and OLAs not just tracking them, but using them to hold the team to the right standard.
Growth & Development
This role grows with you. INET actively supports professional development, whether it’s working towards your ITIL Foundation, a PMP, or Lean Six Sigma Green Belt. They’ll back you with the time and budget to get there. As INET continues to grow, this role has a clear path into senior operations leadership, with a meaningful hand in shaping what the business looks like in three years.
What We're Looking For
You’ll have 5+ years in operations, office management, or service delivery ideally inside an MSP or IT services environment. You know what RMM and PSA tools are, you’ve worked with SLAs, and you’re comfortable holding a team accountable to them.
Essential
MSP or IT operations background (5+ years preferred)
SLA, OLA, and KPI experience
People management and HR administration
Process improvement and workflow design
GDPR, Health & Safety, and compliance awareness
Strong communicator comfortable with engineers, vendors, and clients alike
Familiarity with RMM or PSA platforms and MS Office
Good to Have
ITIL Foundation certification
PMP (Project Management Professional)
Lean Six Sigma Green Belt
Degree in business administration, management, or related field
Familiarity with EOS is a plus, but what matters most is an openness to structured ways of working and a genuine belief that how a business runs is just as important as what it delivers.
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