Company Description
Founded in 2000, Pelgrane Press Ltd is renowned for publishing award-winning tabletop roleplaying games such as
13th Age
,
Trail of Cthulhu
, and
Night's Black Agents
. We specialise in creating character-focused and story-driven gaming experiences, including the innovative GUMSHOE system, which emphasises interpreting clues and solving mysteries to drive engaging narratives. Our games are widely celebrated within the roleplaying community for their creativity, innovation, and storytelling.
Role Description
We are seeking a remote Customer & Platform Support Manager. The successful candidate will work independently to provide excellent and inclusive support to our customers via our email support queue, crowdfunding platforms like Backerkit and Kickstarter, as well as sales platforms like DriveThruRPG and Amazon.
The ideal candidate will come from an ecommerce background, and demonstrably understand how to engage with digital platforms to encourage growth while building relationships with both consumers (B2C) and business partners (B2B).
Essential traits for this role are a passion for customer service, a problem-solving and proactive approach to work, a desire to learn and develop platform knowledge, and a keen interest in tabletop RPGs. Candidates must be able to work effectively remotely, with minimum supervision, and must have access to a work environment that includes adequate hardware, software and internet resources to work remotely.
Qualifications
* Expertise in customer support, with a focus on delivering exceptional customer satisfaction
* Expertise in optimising ecommerce platforms
* Excellent
English language
communication and interpersonal skills
* Proven ability to work effectively in a remote environment
* Experience in the tabletop gaming industry is a plus
Notes
* The position is for an initial six-month contract, with the possibility of an extension for the right candidate.
* The position is 30 hours per week, and will be starting immediately on recruitment.
* Pay will be commensurate with skills and experience.
* The position doesn't include health insurance, so if your country of residence doesn't have universal health care, you will need to have your own health care provision.